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Outlook 2010 Exchange Password Issue

Posted on 2014-04-30
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Last Modified: 2014-05-08
We have noticed a trend that when people user our password reset page they are unable to log into outlook until after 30 minutes or so. This happens on Windows xp or 7.

If I clear the credential vault it seems to fix the issue. Does anyone have any thoughts?

TIA!
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Question by:Njacobe
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Expert Comment

by:Svet Paperov
ID: 40038719
Could you provide more information, please?
- What is this password reset page?
- Are those computers part of the same domain where Exchange belongs to or not?
- Are the users normally asked for credentials when they open Outlook and connect to Exchange?
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Author Comment

by:Njacobe
ID: 40038725
Could you provide more information, please?
- What is this password reset page?
 Its a page they can go to and change or reset their own password. Its an Identity Management Program that integrates with AD.

- Are those computers part of the same domain where Exchange belongs to or not?
No they are on one Domain and the Exchange Servers are on another.

- Are the users normally asked for credentials when they open Outlook and connect to Exchange?

 They are asked but have the options to save credentials.
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Accepted Solution

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Svet Paperov earned 2000 total points
ID: 40039225
You have to configure Outlook to always prompt for credentials. http://support.microsoft.com/kb/940171

Users will need to enter their password each time when Outlook is started even if they have saved it last time.
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