Njacobe
asked on
Outlook 2010 Exchange Password Issue
We have noticed a trend that when people user our password reset page they are unable to log into outlook until after 30 minutes or so. This happens on Windows xp or 7.
If I clear the credential vault it seems to fix the issue. Does anyone have any thoughts?
TIA!
If I clear the credential vault it seems to fix the issue. Does anyone have any thoughts?
TIA!
ASKER
Could you provide more information, please?
- What is this password reset page?
Its a page they can go to and change or reset their own password. Its an Identity Management Program that integrates with AD.
- Are those computers part of the same domain where Exchange belongs to or not?
No they are on one Domain and the Exchange Servers are on another.
- Are the users normally asked for credentials when they open Outlook and connect to Exchange?
They are asked but have the options to save credentials.
- What is this password reset page?
Its a page they can go to and change or reset their own password. Its an Identity Management Program that integrates with AD.
- Are those computers part of the same domain where Exchange belongs to or not?
No they are on one Domain and the Exchange Servers are on another.
- Are the users normally asked for credentials when they open Outlook and connect to Exchange?
They are asked but have the options to save credentials.
ASKER CERTIFIED SOLUTION
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- What is this password reset page?
- Are those computers part of the same domain where Exchange belongs to or not?
- Are the users normally asked for credentials when they open Outlook and connect to Exchange?