Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Outlook 2010 Exchange Password Issue

Posted on 2014-04-30
3
Medium Priority
?
481 Views
Last Modified: 2014-05-08
We have noticed a trend that when people user our password reset page they are unable to log into outlook until after 30 minutes or so. This happens on Windows xp or 7.

If I clear the credential vault it seems to fix the issue. Does anyone have any thoughts?

TIA!
0
Comment
Question by:Njacobe
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 20

Expert Comment

by:Svet Paperov
ID: 40038719
Could you provide more information, please?
- What is this password reset page?
- Are those computers part of the same domain where Exchange belongs to or not?
- Are the users normally asked for credentials when they open Outlook and connect to Exchange?
0
 

Author Comment

by:Njacobe
ID: 40038725
Could you provide more information, please?
- What is this password reset page?
 Its a page they can go to and change or reset their own password. Its an Identity Management Program that integrates with AD.

- Are those computers part of the same domain where Exchange belongs to or not?
No they are on one Domain and the Exchange Servers are on another.

- Are the users normally asked for credentials when they open Outlook and connect to Exchange?

 They are asked but have the options to save credentials.
0
 
LVL 20

Accepted Solution

by:
Svet Paperov earned 2000 total points
ID: 40039225
You have to configure Outlook to always prompt for credentials. http://support.microsoft.com/kb/940171

Users will need to enter their password each time when Outlook is started even if they have saved it last time.
0

Featured Post

Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
Know the reasons and solutions to move/import EDB to New Exchange Server. Also, find out how to recover an Exchange .edb file and to restore the file back.
This video discusses moving either the default database or any database to a new volume.
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question