Users in China are having trouble connecting to a Filemaker server in US with VPN and without VPN

Posted on 2014-04-30
Last Modified: 2014-05-15
We have a server in the US and users all over the world that access the server.  Users in China are having trouble connecting to a server in US with VPN and without VPN.  The China users seem to have plenty of bandwidth but the connection seems like it is being reset which causes their connection to the Filemaker database to break.

I have attached a screenshot from one China user test results.
Question by:tjmustang
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LVL 24

Assisted Solution

by:Will Loving
Will Loving earned 250 total points
ID: 40032811
Is it only FileMaker or do they have problems maintaining connections to other services as well? Given the heavy government monitoring of internet traffic in China I wonder if that monitoring could interfere with maintaining a continuous connection.

Something to try:  Connecting to a different FileMaker server in a different location (meaning not inside the same LAN or firewall)

Author Comment

ID: 40032817
We think it is something to do with China monitoring.  We have users in the US connecting to the Filemaker server using VPN and without VPN and they can connect fine.

Author Comment

ID: 40032819
Also the China users have problems establishing a Watchguard SSL VPN (uses port 443) connections some days so it isn't just the Filemaker connection.
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LVL 77

Accepted Solution

Rob Williams earned 250 total points
ID: 40033281
I have never seen a reason why, but there have been several similar questions over the years here on Experts-Exchange about slow or blocked VPN connections from China to North America.

A few of many:

Author Comment

ID: 40068236
As time went on it was not just SSL VPN.  Pretty much anything would break sooner or later.  We opened Filemaker to public ports and tried it without VPN.  Awarding points but this question still remains somewhat of the mystery of China.  Thanks all
LVL 77

Expert Comment

by:Rob Williams
ID: 40068297
Thnaks tjmustang.
Sorry I haven't seen any full explanations or solutions for this over the years.

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