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K00lguy
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Web based applications stop printing

Hi,

I have Windows 2008 R2 servers in a Citrix XenApp 6.5 environment with IE9 as the default browser.  We are experiencing an issue where several unrelated in house web based applications stop printing during the day.  In our Windows 2003 R2  32-bit Terminal Server IE8 environment the applications run without issue.  

We have a GPO that prevents access to the 64 bit version of IE9, so if it was that the application would fail to print all the time.  

Anyone have an idea?
Windows Server 2008Citrix

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K00lguy

8/22/2022 - Mon
Vijaya Reddy Pinnapa Reddy

Why don't you try by disabling that policy?
K00lguy

ASKER
The policy prevents any user from launching the 64 bit IE browser.  We did this because people kept accidentally using the 64 bit browser which is incompatible with so many things.  

It stands to reason if the policy were the problem it would never work, not quit working after a couple hours use.
Vijaya Reddy Pinnapa Reddy

Create a test user and try without applying that policy. This is just for finding reasons.
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rwheeler23
ASKER CERTIFIED SOLUTION
K00lguy

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K00lguy

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It truly was the source of the problem.  We changed the settings and it immediately fixed the problem