Avatar of J.R. Sitman
J.R. Sitman
Flag for United States of America asked on

Dropbox files can't be opened, copied or moved

We have a user that does a lot of work in Dropbox.  She can't do anything with the files.  I have no idea where to start looking for the problem.
Cloud ComputingStorageWindows 7

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jerseysam

8/22/2022 - Mon
jerseysam

Is her machine encrypted?
jerseysam

Is she able to open the local Dropbox folder in her documents and move files in there? or is the issue simply online?
jerseysam

You can of course ask dropbox for help specifically or look at their knowledgebase / forums:

https://www.dropbox.com/help
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James Murphy
J.R. Sitman

ASKER
not encrypted.  The problem is local, she hasn't tested online I don't believe, but I'll find out.  I have her information so I'm going to install her box on another computer
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jerseysam

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J.R. Sitman

ASKER
Yep there was a corrupted file on her computer.  Thanks
jerseysam

Ok great
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