Dropbox files can't be opened, copied or moved

J.R. Sitman
J.R. Sitman used Ask the Experts™
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We have a user that does a lot of work in Dropbox.  She can't do anything with the files.  I have no idea where to start looking for the problem.
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Is her machine encrypted?
Is she able to open the local Dropbox folder in her documents and move files in there? or is the issue simply online?
You can of course ask dropbox for help specifically or look at their knowledgebase / forums:

https://www.dropbox.com/help
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J.R. SitmanIT Director

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Commented:
not encrypted.  The problem is local, she hasn't tested online I don't believe, but I'll find out.  I have her information so I'm going to install her box on another computer
Yes good idea. Might be a corrupted folder locally.

Try and log in on her account online and see if she can access that way.
J.R. SitmanIT Director

Author

Commented:
Yep there was a corrupted file on her computer.  Thanks

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