troubleshooting Question

Filecoder attack / hacked

Avatar of Gladjag07
Gladjag07Flag for Canada asked on
Anti-SpywareAnti-Virus Apps
4 Comments1 Solution1455 ViewsLast Modified:
Hello,
I have a laptop running W7 home premium that has been attacked by the Filecoder. all documents and photos have been hijacked. I ran Eset nod32 and it found 563 files cleaned 368, I also ran Hijackthis and malawarebytes.

The laptop is now clean but all those files are still locked out, is there a way to recuperate them?
is there a decryptor that can crack the hijacked files lock code?
or is there a process to try and get them back?

Last resort will be to advise that all those files are lost.
looking forward to a reply and some guidance

Thanks and regards
ASKER CERTIFIED SOLUTION
Perarduaadastra

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