troubleshooting Question

HP MSM765 does not DHCP relay after firmware upgrade

Avatar of David Haycox
David HaycoxFlag for United Kingdom of Great Britain and Northern Ireland asked on
Wireless NetworkingDHCPWireless Hardware
3 Comments1 Solution1618 ViewsLast Modified:
We have an HP MSM765 which we recently upgraded to 6.3.0.0-15824 (to address issues with APs dropping off, which appear to have been resolved).

We then had to reconfigure our firewall as prior to the upgrade, traffic was using NAT (so all traffic was coming from the IP of the MSM).  This feature is no longer compatible with the "Extend VSC egress subnet to VSC ingress subnet" option, so traffic now comes from the client IPs.  No problem now the firewall has been reconfigured.

Before we fixed this we disabled the SSID broadcast so the network was hidden (for testing).  Once we had everything working, we enabled the broadcast (and made no other changes).  Since then, clients connected to the default VSC (for guests) do not receive IP addresses by DHCP (by relay from a Windows server).  Clients connected to the private VSC work fine.

Disabling the broadcast does not fix the problem.  If we restore the config back to how it was, this works fine again (with the SSID disabled) but as soon as we enable broadcast the problem comes back.

Looking through config backups made before and after the change, the only differences are as follows:

On the working config:

  <DHCP-SERVER-REQUEST-LISTEN>
    dhcp-request-listen-lan = ENABLED
    dhcp-request-listen-tunneled-ac = ENABLED

  <MONITOR-PROCESS-LIST>
    .
    .
    dhcp-relay = ENABLED

On the broken config:

  <DHCP-SERVER-REQUEST-LISTEN>
    dhcp-request-listen-lan = DISABLED
    dhcp-request-listen-tunneled-ac = DISABLED

  <MONITOR-PROCESS-LIST>
    .
    .
    dhcp-relay = DISABLED

Is it possible to simply change these settings in the command line, on the new firmware?  If so, how do we go about it?

Thanks in advance for any advice.
ASKER CERTIFIED SOLUTION
David Haycox
Consultant Engineer

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 3 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 3 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros