Avatar of danbrown_
Flag for United States of America asked on

All Adobe products crash when opening files

Hello Experts - I have a desktop running Win7x64 with Adobe Illustrator, Acrobat, and Photoshop (CS3) installed.  They all have the same problem.  When attempting to open files if I try and browse to any folder other than what it defaults to the application crashes and I lose any unsaved work.  What could be causing all these Adobe products to fail in the same way?
Adobe AcrobatAdobe Creative Suite CSWindows 7

Avatar of undefined
Last Comment

8/22/2022 - Mon

Here is a copy of the error in the Application log after an Illustrator crash:

Faulting application name: Illustrator.exe, version:, time stamp: 0x45fa64db
Faulting module name: VersionCue.DLL, version:, time stamp: 0x45f02987
Exception code: 0xc0000005
Fault offset: 0x000e7480
Faulting process id: 0x2cc
Faulting application start time: 0x01cf65445167d2d5
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS3\Support Files\Contents\Windows\Illustrator.exe
Faulting module path: C:\Program Files (x86)\Common Files\Adobe\Adobe Version Cue CS3\Client\3.0.0\VersionCue.DLL
Report Id: b9f105a9-d13f-11e3-8973-002564a7131b
Karl Heinz Kremer

Are all these applications from CS3? If so, they are not compatible (or at least not supported) with Windows 7:


Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question

Using compatibility mode worked great, thank you!
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes