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Creating contacts as subfolders

joshsarmymom
joshsarmymom asked
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Last Modified: 2014-05-05
Is it possible for someone to have dragged or "accidentally" created each of their contacts into individual contact subfolders in their Outlook Contacts folder?

Customer states when she clicked on her Contacts folder yesterday while in another office on her laptop, all were there but now all gone. When I look at her mailbox, I see all her contacts listed as separate subfolders and the top-level Contacts folder is empty. almost as if she moved them all into new folders.

She of course says she didn't do anything so i'm trying to find out if there's any way it could happen other than a manual creation?

We are running Outlook 2010. I've confirmed nothing in Recover Deleted Items as well.
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