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joshsarmymom
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Creating contacts as subfolders

Is it possible for someone to have dragged or "accidentally" created each of their contacts into individual contact subfolders in their Outlook Contacts folder?

Customer states when she clicked on her Contacts folder yesterday while in another office on her laptop, all were there but now all gone. When I look at her mailbox, I see all her contacts listed as separate subfolders and the top-level Contacts folder is empty. almost as if she moved them all into new folders.

She of course says she didn't do anything so i'm trying to find out if there's any way it could happen other than a manual creation?

We are running Outlook 2010. I've confirmed nothing in Recover Deleted Items as well.
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joshsarmymom

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Jon Brelie

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joshsarmymom

ASKER
Exchange 2007 sp3. Outlook 2010.
Yes, the contacts are listed separately as subfolders (contact icon). I'm told no mobile device was used at all; just a notebook in  different office. (???)

I will place all the contacts back into the top-level Contacts folder but just had no clue what could possibly do this if "I did nothing" is the response.
SOLUTION
jrhelgeson

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joshsarmymom

ASKER
I've been unable to recreate the issue so at this point, i'm just going to close the question. Thank you
joshsarmymom

ASKER
Unfortunately I was unable to provide more information as I've had difficulty working with the customer to get more info for troubleshooting and am unable to recreate the issue.
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