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dgferris
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Windows 7 workstations keep locking after inactivity

I have two brand new windows 7 PCs being used for Point of Sale. They keep locking after short periods of inactivity. I have changed everything I know to change.

In the power options: The PCs are set to never go to sleep, the displays are set to never turn off, require a password on wakeup is set to Don't require a password, and hibernation is disabled.

The screensaver is set to None and the On resume, display logon screen is unchecked.

I'm stumped.
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dgferris

8/22/2022 - Mon
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Billy Roth

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SOLUTION
Norm Dickinson

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dgferris

ASKER
Thanks for the replies:

They are fully updated, and there is really no Point of Sale software on the PCs, it resides on the Terminal Server. I don't believe this is a hardware issue, because it is Windows 7 that is locking. I don't believe Dell actually supports Windows 7 per se. I have deployed 10 of these in the last week: 8 for individual users and these two replaced the PCs at the Counter. These are the only two that I know of that are behaving this way.
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dgferris

ASKER
BTW, the machine is not sleeping, but Windows 7 is locking.
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dgferris

ASKER
I have not checked the BIOS settings as I am not on-site. These are Dell  OptiPlex 7010 Ultra small form factor. They are not sleeping, Windows 7 is just locking.

They are on a domain, and I will check the Group Policy settings now. It is my understanding that no policies have been set up yet, but I'd better look at that and check to see what container they are in with AD.

They are both plugged into a brand new APC Back-UPS.  

I think I've answered all the pending questions.
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Norm Dickinson

A/V protection? Have the users been browsing the web or opening emails? I had a client get hit with a zero-day infection last week that really rocked their systems. It didn't show up on any scans and nothing was there to stop it. Later on in the day the updates came out to detect it and we were able to solve the problem, but it was just too new at the time of infection to prevent. One of the symptoms was a lockup like you described.
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dgferris

ASKER
Thanks to you all for being so prompt in trying to help me with my problem. The client supplies truck parts, and the employees are not very computer saavy, and are easily frustrated. I am glad this is resolved.