DarrenEley
asked on
MSHTML.dll IE 10 Appliction Crash
Hello, I have a user which when browsing using IE10, IE keeps locking up and crashing out.
Here is the event information, Cant find any spyware or infections, can someone please offer some advise.
+ System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] <a href='dial:2014-04-30' style='text-decoration: underline'>2014-04-30</a>T 16:14:05.0 00000000Z
EventRecordID 271833
Channel Application
Security
- EventData
IEXPLORE.EXE
10.0.9200.16843
53096fea
MSHTML.dll
10.0.9200.16843
530983fd
c0000409
0059dd56
21e8
01cf6489a5027b2f
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\MSHTML .dll
731562cf-d082-11e3-bbce-b8 ca3acf9047
Thank you in advance.
Regards
Darren
Here is the event information, Cant find any spyware or infections, can someone please offer some advise.
+ System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] <a href='dial:2014-04-30' style='text-decoration: underline'>2014-04-30</a>T
EventRecordID 271833
Channel Application
Security
- EventData
IEXPLORE.EXE
10.0.9200.16843
53096fea
MSHTML.dll
10.0.9200.16843
530983fd
c0000409
0059dd56
21e8
01cf6489a5027b2f
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\MSHTML
731562cf-d082-11e3-bbce-b8
Thank you in advance.
Regards
Darren
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DarrenEley--
This is one of the known causes of IE 10 crashes.
This is one of the known causes of IE 10 crashes.
ASKER
I will remove and the re-install.
Thank you. Will report back. As a matter of reference, how do you know from the error log?
Regards
Darren