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Outlook says cannot open this item - TIF attachment

We receive our faxes by e-mail. I've just tried to set this up on a new computer and when a fax is received, Outlook cannot open the item probably because it is trying to preview in the window.

It comes up with the below error.

Cannot open
The attachment is a TIF.

TIF
Windows 7Outlook

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jcimarron

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Scobber

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jcimarron

pageit--
It is not clear whether your problem is with opening the fax, itself,  or whether it is an attachment to the fax that you cannot open.  Which is the .tif file?  Can you download that attachment and then open?

.tif files can be open with several programs.  See here
https://answers.yahoo.com/question/index?qid=20080217085636AApHv0S
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