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malware pop ups even after a clean install

Going to ssa.gov/benefits/apply for disability on line, on the infected computer pop ups such as Windows 7 Driver updates needed, Life is short Have an affair, and one saying new codec is needed to view webpage. This happens on a computer which before going to to the web page had had a DoD clean and a  clean install of Windows 7 Pro. After reinstalling the workstation the only action done was to check the ssa webpage because that is where this attorney does most of her work. These pop ups are occurring on other computers in the workgroup as well as a Tax and Bookkeeping company across the street. Could these be embedded in the web page? If I go to the same page on my computer, I don't get any od the popups. I haven't run Malwarebytes yet. I am curious as to where these popups are lurking. Any help will be  greatly appreciated.
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Scobber
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Run malwarebytes, its pretty well the best anti-malware. if your still getting the problem afterwards let us know.
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Try scanning for rootkits also:

(1) MBAM vesrion 2 or

(2) TDSSKIller.

Also scan with AdwCleaner:  < http://www.bleepingcomputer.com/download/adwcleaner/ >
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atf3doc

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site URL is ssa.gov
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In talking with the network manager of our local ISP, it appears that apparently some of their new modems allow someone to change the DNS in routers. We are all currently working on a solution to the problem.