troubleshooting Question

options to restore on Dell after HD crash

Avatar of 25112
25112 asked on
Storage HardwareMicrosoft Legacy OSPCDell
35 Comments24 Solutions2627 ViewsLast Modified:
when the disk crashed beyond repair, i wanted to restore the OS on the Inspiron 660 as before. so I called dell and they sent me a USB drive with the following id on the side of the usb:
when i googled it i got the below..
it looks the same as that but just that it is windows 8.

it also has a 'tracking id'...

when i tried to register the OS, MS complained an error. I called MS and they said they need the 25 digit product key. i said i only have the service tag, and called Dell. Now they mentioned that the USB is not the full OS but just some utilities.

I may be wrong, but did the OS recovery DVD used to come with XP and then later with Windows 7, you had a pay for it ($10  or $20 or something like that) to have an additional DVD added to the PC purchase. Now they seem to just tell me to go and get a new OS key which maybe around 100$?

what are my options? is this normal for Dell.. Is this a new change only for the newest PCs (perhaps from windows 8).

If I have to purchase a full version of Win8 and no other privileges from Dell to cover us a little for purchasing from them. Then would I be better to just get straight from MS and avoid all the Dell-stuff which can clutter? i would appreciate your thoughts.
Join our community to see this answer!
Unlock 24 Answers and 35 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 24 Answers and 35 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros