troubleshooting Question

Mailbox Issue & Outlook 2010/13 Rules

Avatar of Simon
SimonFlag for Canada asked on
ExchangeOutlookEmail ClientsWindows NetworkingWindows OS
13 Comments1 Solution477 ViewsLast Modified:
Recently I changed the server SPAM filter settings to label spam and place it directly into (employee mailbox) junk-email folder.

I used to have local .pst folders as default and used Outlook rules to move SPAM for me. Now, I have set employee mailboxes as default using active sync. with Exchange 2010.

So far for one of my employees the SPAM (labeled) stays in the Inbox.
For some reason the Outlook rules do not work either to move them to junk-email.

I tested this with both Outlook 2010 and 2013, still the same issue.
Also, recreated local profiles with cached mode disabled, no go.
Is something wrong with this individual mailbox? What can I do at this point?

IT Manager

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