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using FTP to transfer files to server

Last Modified: 2014-06-17
I just took over IT operations at this company. apparently one of the users is used to connecting to the sonicwall VPN using global VPN client and using FTP to transfer her files over to the server. Today, she called me that the FTP connection is not working. its not allowing her to connect to the server she normally connects to.

I am not even sure where to look first at how to correct this problem. IS using filezilla and FTP normal to transfer files to a server?
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