We help IT Professionals succeed at work.

Explorer.exe won't run in Windows 8.1

alexatbc asked
Last Modified: 2014-05-06
I originally had a problem with browsers, IE11 and Firefox, not connecting to the internet even though I had a good connection, could ping websites, and send and receive email.  After many trials, it turns out a malfunctioning version of Norton 360 was the culprit.  Once I got it uninstalled using Revo Uninstaller, the browsers functioned fine, but now other things are acting hinky.  Neither Windows Explorer nor This Computer will activate, although both work fine in safe mode.  In normal mode the icons will blink, then the screen refreshes with no activation.  Computer is Acer Aspire MS-583P-6637 running Windows 8.1.  I have run Ccleaner, Malwarebytes, and AVG antivirus and machine seems to be clean.
Watch Question

First thing I would do is open an elevated command prompt with an account that has local Admin permissions and run sfc /scannow to see if you have any corrupt OS files.
IT Manager
This one is on us!
(Get your first solution completely free - no credit card required)
Do you face similar problem if new user is been used on same machine? If not then this is profile issue.


Gentlemen, thank you all for your suggestions.  I did run sfc /scannow, and it found no issues.  I also created a new user, and the problem remained.  The Norton Removal Tool did the trick, and all is well once again.  Thank you all again for your help!

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.