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There was a problem reading this document (118)

User gets the following message after scrolling down a document for a couple of minutes.  This is not document related as I was able to reproduce this error on his computer with one of my documents that is clean.  I tried repairing Adobe X but that did not fix the problem.  I've tried searching through Google and Adobe.com and although there is a few that refer to error 118, they answer applies to Adobe Reader.  

Sorry, I do not know what point system to give.  So suggest it, and I will change it.  Thanks.
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A V George
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Thank you both.

Guru:

I already looked at that option but they are for Reader.  I am using Adobe X.  Here are my settings under general.  User generated image
Joe:

I made sure I did not use the user's documents.  I used a document that has had no problems on my end and continues to work correctly.  However, it does not work this way on his computer.  This occurs with any PDF on his computer.  

Thanks guys!
Sounds like it could be a memory/video card problem.
In Reader - Edit,Preferences - 3D & Multimedia - disable hardware rendering
> I made sure I did not use the user's documents. I used a document that has had no problems on my end and continues to work correctly. However, it does not work this way on his computer. This occurs with any PDF on his computer.

Yes, I understood that from your earlier posts. That's why I said "we know the problem is not with that specific document" in my post. And it's also why I'm recommending trying it on his computer with a different PDF reader/viewer. As a troubleshooting step, see if one (or more) of those other PDF readers/viewers can open PDFs on his computer. Regards, Joe
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ASKER

My apologies, but even if I download a third party tool and it works, all that would tell me is that other viewers work on his computer and I still have a problem with Adobe right?

Don't get me wrong, I do appreciate what you are asking, however, I work at a law firm and I'm sure an attorney would not want to sit around losing his hourly rate while I download third party tools to see if they work.  I don't see how this would help me troubleshoot my problem with Adobe unless you have seen this before.  If you have, what has the fix been before?



Thanks.

Selma
Selma,

> all that would tell me is that other viewers work on his computer and I still have a problem with Adobe right?

Yes, exactly, and that would be very helpful to know. And if another viewer suffers from the same issue on his computer, that says Adobe Acrobat is almost surely not the problem — also very helpful to know.

> an attorney would not want to sit around losing his hourly rate while I download third party tools to see if they work.

But now he's sitting around unable to view PDFs. Seems to me that's a critical issue for an attorney in a law firm where he deals with a ton of PDFs every day. I'm guessing you can download, install, and test Foxit Reader in five minutes. If he's not willing to give you his computer for some testing/troubleshooting time, there's little hope to fix it.

> I don't see how this would help me troubleshoot my problem with Adobe unless you have seen this before. If you have, what has the fix been before?

I've seen lots of problems for lots of years in Acrobat. That's not a knock on it — it's a large, complex, robust program that can have problems, like any other large, complex, robust program. I've seen lots of problems where the external symptoms are the same (same error code/message/dialog), but the reason (and, hence, the solution) is different. In this case, I can't tell you what the fix is because I don't know what the problem is. Gary could be right that it's a memory/video card problem; it could be a corrupt user profile (I've seen that many times...creating a new user account solves the problem...could be one of your troubleshooting steps, but only if the attorney lets you have his computer for a while); could be a corrupt Acrobat X install...you said you tried a repair and it didn't work...another troubleshooting step would be a complete uninstall/reinstall. But I don't know what the problem is based on just seeing your initial post. Regards, Joe
Did you try http:#a40045172
I would uninstall x and install version XI if this is a lawyers office you owe it to them to install the latest version as it is more secure and has more features compared to version X. Don't waste the lawyer's time and your time trying to figure out the whys X is not working just give them a solution that works !!
> install version XI

That's a nice idea, but it's Acrobat, not Reader, so it could be an expensive proposition, depending on the number of attorneys in the law firm (assuming they'd want everyone on the same release). That said, the expense of the upgrade to XI could wind up being the most cost-effective solution. On the other hand, depending on what the underlying problem is, XI could exhibit the same bad behavior. Would be a worthwhile experiment on this one machine, but the attorney would have to be willing to give up his machine for the time it would take to do the upgrade. Regards, Joe
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There is no best answer as the user said I can close this ticket.