Outlook 2013 - Hosted Exchange 2010 keeps asking for password
Good morning all,
I have a customer who is using our own hosted exchange server for emails. I have recently just upgraded the machine from XP to Windows 7 (Brand new machine), the machine has been on and working for a good couple of weeks without any problems. Yesterday the customer mentioned that the pop-up box keeps appearing asking for credentials - When I enter the password it doesn't go away, it takes at least 5/6 attemps before it goes (then it'll only last an hour if that and come back) If the customer clicks cancle, they are still connect to the exchange...
Weird I tell you!
Here is what I have tried:
- Remove all credentials from credential manager
- Updating the machine
- Cached / Non Cached mode
- Repairing office
- Trying different authentications
- Removing the "msstd" setting from HTTP in Outlook
- Re-creating profiles
- Remvoing the OST
This is only happening to the one user.... Nobody else using the Hosted Exchange server is having a problem.
Could anybody please shine some light on this?
Thanks,
OutlookExchangeSSL / HTTPS
Last Comment
hecgomrec
8/22/2022 - Mon
Kash
have you tried testing it on a new user account with same user credentials. Could be something on the profile itself.
chrishoy-iis
ASKER
I have fully recreated the profile and I have tried a different machine and setup with the same account - the second machine doesn't have a problem, it's only on the new machine. Bonkers..
Kash
is it only on that particular new machine or any new machine ? and are all other machines same OS?
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rwheeler23
chrishoy-iis
ASKER
Yes other machines on the same OS but different version on Office - It's only happening on that new machine. The machine is question is running Outlook 2013 but I have other clients using the same hosted exchange platform and same version of office with no problems. I feel this is something on the clients machine but then again I dont.
Kash
do you have any other users for that particular company. does this happen for those users on OL13 as well,.
chrishoy-iis
ASKER
The machine in question is the only user who is using Outlook 2013, everybody else is using 2010 but all connect to the same Exchange Platfom.
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