troubleshooting Question

Outlook 2013 - Hosted Exchange 2010 keeps asking for password

Avatar of chrishoy-iis
chrishoy-iis asked on
OutlookExchangeSSL / HTTPS
7 Comments1 Solution458 ViewsLast Modified:
Good morning all,

I have a customer who is using our own hosted exchange server for emails.  I have recently just upgraded the machine from XP to Windows 7 (Brand new machine), the machine has been on and working for a good couple of weeks without any problems.   Yesterday the customer mentioned that the pop-up box keeps appearing asking for credentials - When I enter the password it doesn't go away, it takes at least 5/6 attemps before it goes (then it'll only last an hour if that and come back)   If the customer clicks cancle, they are still connect to the exchange...

Weird I tell you!

Here is what I have tried:
- Remove all credentials from credential manager
- Updating the machine
- Cached / Non Cached mode
- Repairing office
- Trying different authentications
- Removing the "msstd" setting from HTTP in Outlook
- Re-creating profiles
- Remvoing the OST

This is only happening to the one user.... Nobody else using the Hosted Exchange server is having a problem.

Could anybody please shine some light on this?

Thanks,
ASKER CERTIFIED SOLUTION
hecgomrec
Network Administrator

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 7 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 7 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros