troubleshooting Question
Outlook 2013 - Hosted Exchange 2010 keeps asking for password
chrishoy-iis asked on
Good morning all,
I have a customer who is using our own hosted exchange server for emails. I have recently just upgraded the machine from XP to Windows 7 (Brand new machine), the machine has been on and working for a good couple of weeks without any problems. Yesterday the customer mentioned that the pop-up box keeps appearing asking for credentials - When I enter the password it doesn't go away, it takes at least 5/6 attemps before it goes (then it'll only last an hour if that and come back) If the customer clicks cancle, they are still connect to the exchange...
Weird I tell you!
Here is what I have tried:
- Remove all credentials from credential manager
- Updating the machine
- Cached / Non Cached mode
- Repairing office
- Trying different authentications
- Removing the "msstd" setting from HTTP in Outlook
- Re-creating profiles
- Remvoing the OST
This is only happening to the one user.... Nobody else using the Hosted Exchange server is having a problem.
Could anybody please shine some light on this?
Thanks,
I have a customer who is using our own hosted exchange server for emails. I have recently just upgraded the machine from XP to Windows 7 (Brand new machine), the machine has been on and working for a good couple of weeks without any problems. Yesterday the customer mentioned that the pop-up box keeps appearing asking for credentials - When I enter the password it doesn't go away, it takes at least 5/6 attemps before it goes (then it'll only last an hour if that and come back) If the customer clicks cancle, they are still connect to the exchange...
Weird I tell you!
Here is what I have tried:
- Remove all credentials from credential manager
- Updating the machine
- Cached / Non Cached mode
- Repairing office
- Trying different authentications
- Removing the "msstd" setting from HTTP in Outlook
- Re-creating profiles
- Remvoing the OST
This is only happening to the one user.... Nobody else using the Hosted Exchange server is having a problem.
Could anybody please shine some light on this?
Thanks,
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