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Outlook 2013 - Hosted Exchange 2010 keeps asking for password

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Last Modified: 2014-08-18
Good morning all,

I have a customer who is using our own hosted exchange server for emails.  I have recently just upgraded the machine from XP to Windows 7 (Brand new machine), the machine has been on and working for a good couple of weeks without any problems.   Yesterday the customer mentioned that the pop-up box keeps appearing asking for credentials - When I enter the password it doesn't go away, it takes at least 5/6 attemps before it goes (then it'll only last an hour if that and come back)   If the customer clicks cancle, they are still connect to the exchange...

Weird I tell you!

Here is what I have tried:
- Remove all credentials from credential manager
- Updating the machine
- Cached / Non Cached mode
- Repairing office
- Trying different authentications
- Removing the "msstd" setting from HTTP in Outlook
- Re-creating profiles
- Remvoing the OST

This is only happening to the one user.... Nobody else using the Hosted Exchange server is having a problem.

Could anybody please shine some light on this?

Thanks,
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Kash2nd Line Engineer
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Commented:
have you tried testing it on a new user account with same user credentials. Could be something on the profile itself.

Author

Commented:
I have fully recreated the profile and I have tried a different machine and setup with the same account - the second machine doesn't have a problem, it's only on the new machine.   Bonkers..
Kash2nd Line Engineer
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Commented:
is it only on that particular new machine or any new machine ? and are all other machines same OS?

Author

Commented:
Yes other machines on the same OS but different version on Office - It's only happening on that new machine.   The machine is question is running Outlook 2013 but I have other clients using the same hosted exchange platform and same version of office with no problems.   I feel this is something on the clients machine but then again I dont.
Kash2nd Line Engineer
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Commented:
do you have any other users for that particular company. does this happen for those users on OL13 as well,.

Author

Commented:
The machine in question is the only user who is using Outlook 2013, everybody else is using 2010 but all connect to the same Exchange Platfom.
Network Administrator
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Commented:
This problem has been solved!
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