We help IT Professionals succeed at work.
Get Started

Exchange 2010 server not sending some mail

BrianVan asked
Last Modified: 2014-05-19
Howdy all.

 I have a user who states they are not receiving emails from a specific company.  She can send to them just fine, but when they send a new or even reply to her emails, she doesn't get them.  We are having no issues receiving outside mail otherwise.  Their IT person sent me a copy of their logs that clearly states the email is being delivered to our server, so where is the email going?  It's not being caught by our SPAM filter or her junk folder.    I have SMTP logging turned on for the receive connector but don't see anything in there from this company.  

Here is a copy of their send logs.
09:12:36 [44584] Delivery started for ryan@theircompany.com at 9:12:36 AM
09:12:39 [44584] Skipping spam checks: No local recipients
09:12:42 [44584] Sending remote mail for ryan@theircompany.com
09:12:43 [44584] Initiating connection to myIP
09:12:43 [44584] Connecting to myip:25 (Id: 1)
09:12:43 [44584] Binding to local IP theirip:0 (Id: 1)
09:12:43 [44584] Connection to myip:25 from theirip:51114 succeeded (Id: 1)
09:12:43 [44584] RSP: 220 mia0vm-cass05.colo.sonicwall.com ESMTP SonicWALL (
09:12:43 [44584] CMD: EHLO mail.hosting.specialops.com
09:12:43 [44584] RSP: 250-mia0vm-cass05.colo.sonicwall.com
09:12:43 [44584] RSP: 250-8BITMIME
09:12:43 [44584] RSP: 250-ENHANCEDSTATUSCODES
09:12:43 [44584] RSP: 250 SIZE 100000000
09:12:43 [44584] CMD: MAIL FROM:<ryan@theircompany.com> SIZE=37511
09:12:43 [44584] RSP: 250 2.1.0 Sender OK
09:12:43 [44584] CMD: RCPT TO:<dianec@mycompany.com>
09:12:43 [44584] RSP: 250 2.0.0 Ok
09:12:43 [44584] CMD: RCPT TO:<bonnieb@mycompany.com>
09:12:43 [44584] RSP: 250 2.0.0 Ok
09:12:43 [44584] CMD: DATA
09:12:44 [44584] RSP: 354 3.0.0 End Data with <CR><LF>.<CR><LF>
09:12:49 [44584] RSP: 250 2.6.0 Message Accepted
09:12:49 [44584] CMD: QUIT
09:12:49 [44584] RSP: 221 2.0.0 Bye
09:12:49 [44584] Delivery for ryan@theircompany.com to dianec@mycompany.com has completed (Delivered)
09:12:49 [44584] Delivery for ryan@theircompany.com to bonnieb@company.com has completed (Delivered)
09:12:51 [44584] Delivery finished for ryan@theircompany.com at 9:12:51 AM    [id:x84844584]

Any suggestions would be greatly appreciated as I am completely stumped.  Thank you
Watch Question
This problem has been solved!
Unlock 1 Answer and 8 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE