troubleshooting Question

Delayed email arriving on Outlook 2013

Avatar of Markieboy1
Markieboy1Flag for United Kingdom of Great Britain and Northern Ireland asked on
Email ClientsEmail SoftwareOutlook
5 Comments1 Solution544 ViewsLast Modified:
I have a customer who has just replaced his computer with Windows 7 and Office 2013.

He is using Outlook 2013 for email. He has his own domain name and email hosting with a hosting company ( I am unsure who looks after this at present. I will most probably contact them if the problem  continues or I am advised to do from you guys )

The email is set up as a POP account using the POP server "mail.his"

The problem is the delay in receiving emails on Outlook. He receives the email on his iPhone without delay but if he checks on Outlook - even after clicking send/receive - the email does not appear and can take a good while - up to an hour or so in some cases - before it is received.

He always receives the emails eventually. The iPhone and Outlook are the only two places he gets his email and they are both set to leave the message on the server.  It is also visible in webmail although he doesn't use it.

I haven't seen the problem and tested it fully as yet, I just wanted some ideas of where the problem may lie and what the best course of action to take before I go and see him.

Any help is fully appreciated.
Peter Haussl
Software Developer

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