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Cant update contacts on shared contacts

One of my users is getting this error message when trying to update contacts in a shared contacts folder. Based on research this appears to be a known issues that is resolved by a hotfix. Can you please shed some light on this case if possible?

 Error Message
“This item was not completely updated during the latest server synchronization. Click here to review other versions.”

She is currently unable to update any existing contact in this shared contacts folder
Microsoft Applications

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Jeffrey Kane - TechSoEasy

8/22/2022 - Mon
Jeffrey Kane - TechSoEasy

It would really help if you provided enough information to actually give you an answer.

For instance, what application is she using?  

I'll take a stab at it though -- thinking the app is CRM?

If so, please see this KB article:  http://support.microsoft.com/kb/933099
ihsupport

ASKER
jeff

Sorry she is using Outlook 2010. the contact is a shaed contat folder. she has the ability to  Add, edit and remove content from another users contacts. when ever she makes changes she gets the below error and what ever change was applied is not saved.

 Error Message
“This item was not completely updated during the latest server synchronization. Click here to review other versions.”


research points to a CRM system but there is none in place and or installed to warrant this error, whch is why I am a bit at a loss.

your assistance and feed back is greatly appreciated.
ASKER CERTIFIED SOLUTION
Jeffrey Kane - TechSoEasy

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ihsupport

ASKER
Jeff


THank you so much that appears to have worked.
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Jeffrey Kane - TechSoEasy

You're welcome!