We help IT Professionals succeed at work.

Citrix Xenapp license acquistion error from server: All licenses are currently in use.

eagle3344
eagle3344 asked
on
2,749 Views
Last Modified: 2014-05-16
I have just started using thin clients with a brand new Xenapp 6.0 Citrix environment. it's been running well until i started trying to login with some new accounts. With the new accounts only (old accounts are working fine) i am getting this error:

"Citrix Xenapp license acquistion error from server: All licenses are currently in use."

My assumption is that this a TS CAL issue since i check Citrix and all licenses are available for use. I currently only have 5 concurrent licenses and 5 TS CALS. I'm trying to figure out if i can tell what TS CALS are checked out so i can revoke any unneeded checked out licenses. I am in the process of getting more licenses for each, but would like to be able to get these new users up in the meantime. Since i am new to citrix I would appreciate step by step directions if possible.

1 server environment; Windows server standard 2008 R2

Thank you so much.
Comment
Watch Question

CERTIFIED EXPERT

Commented:
TS CALS work not concurrent.
Check the MS-licensing server. tell us if you use user or device licenses from MS.
if you user device calls look how many are taken.
You have to wait some time (i think 90 days) to reuse used licenses.

Author

Commented:
i am per user on my TS CALS. where can i look to see which users are taking these up?

Author

Commented:
ok i was able to run a report on my TS CAL user usage and somehow my "Installed CALS" column is "5" (this is correct) and my "CALS in use" are "0". i'm not sure how this is possible since i was under the impression that the CALS are not concurrent and checked out for a period of time. I am still getting the original error on certain accounts only. some accounts work just fine. has anyone else seen this issue?
CERTIFIED EXPERT

Commented:
MS don't count the user-cals currently.
If your Terminalservers are configured with user-licensing also, you should not have any ms-rds-related licensing problems.
CERTIFIED EXPERT

Commented:
so i think you have a citrix license error.
take a look to your used citrix licenses. How many are used?
try to use the most current citrix-license-server.
http://www.citrix.com/downloads/licensing/license-server.html

Author

Commented:
i'm starting to think that too. these licenses were purchased prior to my arrival, do you think that these are user/device type licenses like microsoft? I was under the impression these were concurrent licenses, but i'm starting to think that they are not based on this from my license administration console:

 
Product      SA Date      In Use (Available)            Expiration      License Type            
      
 
Citrix Provisioning Server for Desktops|Concurrent
      2014.1224      0 (10)            PERMANENT      Retail            
 
Citrix Provisioning Services|Concurrent
      2014.1224      0 (5)            PERMANENT      Retail            
 
Citrix Start-up License|Server
      2038.0101      1 (4000)            PERMANENT      System      Hosts      
 
Citrix StorageLink Enterprise|Concurrent
 
Citrix XenApp Enterprise|Concurrent
      2014.1224      0 (5)            PERMANENT      Retail            
 
Citrix XenDesktop Enterprise|Concurrent (Legacy)
      2014.1224      0 (5)            PERMANENT      Retail            
 
Citrix XenDesktop Enterprise|User/Device
      2014.1224      5 (5)            PERMANENT      Retail      Hosts
CERTIFIED EXPERT

Commented:
Yes.
this line say you use XenDesktop Licensing Model ; you own 5 Licenses named (counted) user/device ; and you use 5 licenses.
Citrix XenDesktop Enterprise|User/Device
      2014.1224      5 (5)            PERMANENT      Retail      Hosts

Citrix has CCU Concurrent use licenses or Counted user/device licenses.

You have currently no free licenses and have to wait 90 days after last usage until unused licenses becomes free.

Author

Commented:
How exactly does that work? When someone logs in does it take note of the device or the user or both?

Thank you for the help on this as i am a one man IT dept so help is few and far between.
CERTIFIED EXPERT
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
Thank you so much for your help. i'm pretty certain that this is my issue (wrong type of licensing). i'm going to keep the question open until after i speak with my vendor to be sure, but will award points afterwards.

Thanks again...i appreciate it.
CERTIFIED EXPERT

Commented:
not so fast ... there are another option.
Don't know why, but there are 5 concurrent licenses at your license pool also...
Citrix XenApp Enterprise|Concurrent
       2014.1224      0 (5)            PERMANENT      Retail            
Citrix XenDesktop Enterprise|Concurrent (Legacy)
       2014.1224      0 (5)            PERMANENT      Retail

try to switch you server to concurrent  licensing. Should solve your problem.
CERTIFIED EXPERT
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
OK, so i opened up the Xenapp Server role manager and the model that is currently selected is "XenDesktop user/device" which says that it is recommended based on teh licenses found on the citrix license server. the two other options are "Xenapp" and "Xendesktop concurrent system". It seems to me that concurrent licensing would be the best option (contrary to what it tells me), but would I choose "Xenapp" or "Xendesktop concurrent system"?  If i change the model does my already allocated licenses go back into the pool for the concurrent licensing?
CERTIFIED EXPERT

Commented:
your used "named licenses" keeps blocked.
but you can use the (seeming additional) other licenses now.
The XenApp licenses are for compatibility reasons only.  (With XenDesktop licenses you are allowed to use XenApp as feature ...current versions from XenApp use xendesktop licensing therefore ... but if you wish to use old XenApp versions that don't know anything from xendesktop-licensing ... they use the old XenApp licenses)

i don't know why you have 5 CCU and 5 named Xendesktop licenses at your pool.

i would select XenDesktop CCU licensing.

Author

Commented:
went ahead and purchased concurrent licenses. thanks for the help 'dkotte'

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.