troubleshooting Question

Exchange 2013/Shared Accounts

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3D2KFlag for United Kingdom of Great Britain and Northern Ireland asked on
4 Comments1 Solution40 ViewsLast Modified:
I am hosting multiple domain names in my Exchange 2013 environment and require shared mailbox accounts with the same alias, that is

I have managed to created these shared mailboxes through EAC and all looks good to go.

I can add to any Outlook clients requiring it using

File-Account Settings-Account-Settings-New-E-mail

but when I try to add I get an error back stating:

An encrypted connection to your mail server is not available.
Click Next to attempt using an unencrypted connection.

I then get the option to configure the shared mailbox manually, but because it is an Exchange account I am unable to proceed.

I suspect that the Autodiscovery process is failing because I do not have referenced in my UCC SAN SSL certificate.

Before I go off and rekey my SSL certificate can anyone confirm my thoughts or offer some other solution?

Thank You

Andy M
IT Systems Manager

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