asked on
Can't receive incoming email with an error
Hi,
The sender sent an email with big attachment (16MB-37MB) file with .EXE & .ZIP from Outlook 2003 / Exch 2003 in my email account in Outlook 2010 / Exch 2010.
But my Outlook 2010 fails to receive all three emails as seen below.
In my Exchange 2010, I removed size limitation, so I know the size can't be an issue.
I understand .EXE attachment being blocked due to the nature of EXE, but I don't know why .ZIP are being quarantined?
--------------------------
The message or an attachment did not reach the intended recipient(s).
Subject: Test1
From: Sender@BBB.net
To: Me@AAA.com
Date: Wed, 14 May 2014 19:57:09 -0600
Reason: attachment type policy violation (upd-pcl5-x32-5.5.0.12834.
Action: quarantine
Subject: Test2
From: Sender@BBB.net
To: Me@AAA.com
Date: Wed, 14 May 2014 19:57:09 -0600
Reason: attachment type policy violation (upd-pcl5-x32-5.5.0.12834.
Action: quarantine
Subject: Test3
From: Sender@BBB.net
To: Me@AAA.com
Date: Wed, 14 May 2014 19:57:09 -0600
Reason: attachment type policy violation (FileFormatConverters - Copy.zip)
Action: quarantine
--------------------------
The sender sent an email with big attachment (16MB-37MB) file with .EXE & .ZIP from Outlook 2003 / Exch 2003 in my email account in Outlook 2010 / Exch 2010.
But my Outlook 2010 fails to receive all three emails as seen below.
In my Exchange 2010, I removed size limitation, so I know the size can't be an issue.
I understand .EXE attachment being blocked due to the nature of EXE, but I don't know why .ZIP are being quarantined?
--------------------------
The message or an attachment did not reach the intended recipient(s).
Subject: Test1
From: Sender@BBB.net
To: Me@AAA.com
Date: Wed, 14 May 2014 19:57:09 -0600
Reason: attachment type policy violation (upd-pcl5-x32-5.5.0.12834.
Action: quarantine
Subject: Test2
From: Sender@BBB.net
To: Me@AAA.com
Date: Wed, 14 May 2014 19:57:09 -0600
Reason: attachment type policy violation (upd-pcl5-x32-5.5.0.12834.
Action: quarantine
Subject: Test3
From: Sender@BBB.net
To: Me@AAA.com
Date: Wed, 14 May 2014 19:57:09 -0600
Reason: attachment type policy violation (FileFormatConverters - Copy.zip)
Action: quarantine
--------------------------
ExchangeOutlookSBS
Last Comment
sglee
ASKER CERTIFIED SOLUTION
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ask a questionASKER
Yes ZIP file was merely renamed EXE file. Since sending EXE as an attachment failed, I simply renamed the extension file name to EXE. Both sending and receiving computers have anti-virus software in place.
"your email what looks to be printer drivers instead of just downloading them?" ---> yes it is a downloaded printer drive file. I simply renamed .exe with .zip. I wanted something big as an attachment and found this printer driver file in the download folder.
There are three possibilities:
(1) senders side,
(2) inbound filtering on your Exchange server or
(3) possibly a plugin inside of your Outlook for your antivirus
I will do more testing and post the result.
"your email what looks to be printer drivers instead of just downloading them?" ---> yes it is a downloaded printer drive file. I simply renamed .exe with .zip. I wanted something big as an attachment and found this printer driver file in the download folder.
There are three possibilities:
(1) senders side,
(2) inbound filtering on your Exchange server or
(3) possibly a plugin inside of your Outlook for your antivirus
I will do more testing and post the result.
ASKER
OK. I think the filtering in on receiving end.
I sent 12MB attachment from account A (Outlook 2003/Exchange 2010) to account B (Outlook 2010/Exchange 2010) with delivery confirmation enabled.
The senders outlook received "Delivery Confirmation" as below:
**************************
-----Original Message-----
From: Microsoft Outlook
Sent: Thursday, May 15, 2014 10:12 AM
To: XXX@domain.com
Subject: Relayed: Email Attachment Test 1
Delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server:
'XXX@domain.com' (XXX@domain.com) <mailto:XXX@domain.com>
Subject: Email Attachment Test 1
**************************
In receiving outlook, I got the following email.
**************************
From: postmaster@Domain.com [mailto:postmaster@Domain.
Sent: Thursday, May 15, 2014 10:12 AM
To: XXX
Subject: Delivery Notification - Email Attachment Test 1
The message or an attachment did not reach the intended recipient(s).
Subject: Email Attachment Test 1
From: YYY@Domain.com
To: XXX@Domain.com
Date: Thu, 15 May 2014 08:11:38 -0600
Reason: attachment type policy violation (/msvcr80.dll)
Action: quarantine
**************************
I sent 12MB attachment from account A (Outlook 2003/Exchange 2010) to account B (Outlook 2010/Exchange 2010) with delivery confirmation enabled.
The senders outlook received "Delivery Confirmation" as below:
**************************
-----Original Message-----
From: Microsoft Outlook
Sent: Thursday, May 15, 2014 10:12 AM
To: XXX@domain.com
Subject: Relayed: Email Attachment Test 1
Delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server:
'XXX@domain.com' (XXX@domain.com) <mailto:XXX@domain.com>
Subject: Email Attachment Test 1
**************************
In receiving outlook, I got the following email.
**************************
From: postmaster@Domain.com [mailto:postmaster@Domain.
Sent: Thursday, May 15, 2014 10:12 AM
To: XXX
Subject: Delivery Notification - Email Attachment Test 1
The message or an attachment did not reach the intended recipient(s).
Subject: Email Attachment Test 1
From: YYY@Domain.com
To: XXX@Domain.com
Date: Thu, 15 May 2014 08:11:38 -0600
Reason: attachment type policy violation (/msvcr80.dll)
Action: quarantine
**************************
Your help has saved me hundreds of hours of internet surfing.
fblack61
Can we get a little more information? Another quick questions, why are you email what looks to be printer drivers instead of just downloading them?