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Can't receive incoming email with an error

sglee
sglee asked
on
579 Views
Last Modified: 2014-05-23
Hi,
 The sender sent an email with big attachment (16MB-37MB) file with .EXE & .ZIP from Outlook 2003 / Exch 2003 in my email account in Outlook 2010 / Exch 2010.

  But my Outlook 2010 fails to receive all three emails as seen below.
  In my Exchange 2010, I removed size limitation, so I know the size can't be an issue.
  I understand .EXE attachment being blocked due to the nature of EXE, but I don't know why .ZIP are being quarantined?

---------------------------------------------------------------------------------------------
The message or an attachment did not reach the intended recipient(s).

  Subject: Test1
     From: Sender@BBB.net
       To: Me@AAA.com
     Date: Wed, 14 May 2014 19:57:09 -0600
   Reason: attachment type policy violation (upd-pcl5-x32-5.5.0.12834.exe)
   Action: quarantine

  Subject: Test2
     From: Sender@BBB.net
       To: Me@AAA.com
     Date: Wed, 14 May 2014 19:57:09 -0600
   Reason: attachment type policy violation (upd-pcl5-x32-5.5.0.12834.zip)
   Action: quarantine


  Subject: Test3
     From: Sender@BBB.net
       To: Me@AAA.com
     Date: Wed, 14 May 2014 19:57:09 -0600

Reason: attachment type policy violation (FileFormatConverters - Copy.zip)
   Action: quarantine
---------------------------------------------------------------------------------------------
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Skyler KincaidTechnical Operations Director
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Commented:
Gareth is right. It could be outbound filtering on the senders side, inbound filtering on your Exchange server or possibly a plugin inside of your Outlook for your antivirus. Those are the three points that it could be checked and stripped of the attachments.

Can we get a little more information? Another quick questions, why are you email what looks to be printer drivers instead of just downloading them?

Author

Commented:
Yes ZIP file was merely renamed EXE file. Since sending EXE as an attachment failed, I simply renamed the extension file name to EXE. Both sending and receiving computers have anti-virus software in place.

"your email what looks to be printer drivers instead of just downloading them?"  ---> yes it is a downloaded printer drive file. I simply renamed .exe with .zip. I wanted something big as an attachment and found this printer driver file in the download folder.

There are three possibilities:
(1) senders side,
(2) inbound filtering on your Exchange server or
(3) possibly a plugin inside of your Outlook for your antivirus

I will do more testing and post the result.

Author

Commented:
OK. I think the filtering in on receiving end.
I sent 12MB attachment from account A (Outlook 2003/Exchange 2010) to account B (Outlook 2010/Exchange 2010) with delivery confirmation enabled.
The senders outlook received "Delivery Confirmation" as below:
***********************************************************
-----Original Message-----
From: Microsoft Outlook
Sent: Thursday, May 15, 2014 10:12 AM
To: XXX@domain.com
Subject: Relayed: Email Attachment Test 1

Delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server:
'XXX@domain.com' (XXX@domain.com) <mailto:XXX@domain.com>
Subject: Email Attachment Test 1
***********************************************************

In receiving outlook, I got the following email.
***********************************************************

From: postmaster@Domain.com [mailto:postmaster@Domain.com]
Sent: Thursday, May 15, 2014 10:12 AM
To: XXX
Subject: Delivery Notification - Email Attachment Test 1

The message or an attachment did not reach the intended recipient(s).

  Subject: Email Attachment Test 1
     From: YYY@Domain.com
       To: XXX@Domain.com
     Date: Thu, 15 May 2014 08:11:38 -0600

   Reason: attachment type policy violation (/msvcr80.dll)
   Action: quarantine
***********************************************************

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