troubleshooting Question
Can't receive incoming email with an error
Hi,
The sender sent an email with big attachment (16MB-37MB) file with .EXE & .ZIP from Outlook 2003 / Exch 2003 in my email account in Outlook 2010 / Exch 2010.
But my Outlook 2010 fails to receive all three emails as seen below.
In my Exchange 2010, I removed size limitation, so I know the size can't be an issue.
I understand .EXE attachment being blocked due to the nature of EXE, but I don't know why .ZIP are being quarantined?
--------------------------
The message or an attachment did not reach the intended recipient(s).
Subject: Test1
From: Sender@BBB.net
To: Me@AAA.com
Date: Wed, 14 May 2014 19:57:09 -0600
Reason: attachment type policy violation (upd-pcl5-x32-5.5.0.12834.
Action: quarantine
Subject: Test2
From: Sender@BBB.net
To: Me@AAA.com
Date: Wed, 14 May 2014 19:57:09 -0600
Reason: attachment type policy violation (upd-pcl5-x32-5.5.0.12834.
Action: quarantine
Subject: Test3
From: Sender@BBB.net
To: Me@AAA.com
Date: Wed, 14 May 2014 19:57:09 -0600
Reason: attachment type policy violation (FileFormatConverters - Copy.zip)
Action: quarantine
--------------------------
The sender sent an email with big attachment (16MB-37MB) file with .EXE & .ZIP from Outlook 2003 / Exch 2003 in my email account in Outlook 2010 / Exch 2010.
But my Outlook 2010 fails to receive all three emails as seen below.
In my Exchange 2010, I removed size limitation, so I know the size can't be an issue.
I understand .EXE attachment being blocked due to the nature of EXE, but I don't know why .ZIP are being quarantined?
--------------------------
The message or an attachment did not reach the intended recipient(s).
Subject: Test1
From: Sender@BBB.net
To: Me@AAA.com
Date: Wed, 14 May 2014 19:57:09 -0600
Reason: attachment type policy violation (upd-pcl5-x32-5.5.0.12834.
Action: quarantine
Subject: Test2
From: Sender@BBB.net
To: Me@AAA.com
Date: Wed, 14 May 2014 19:57:09 -0600
Reason: attachment type policy violation (upd-pcl5-x32-5.5.0.12834.
Action: quarantine
Subject: Test3
From: Sender@BBB.net
To: Me@AAA.com
Date: Wed, 14 May 2014 19:57:09 -0600
Reason: attachment type policy violation (FileFormatConverters - Copy.zip)
Action: quarantine
--------------------------
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