Jim Lacey
asked on
IST Cleaner Pro removal - Startup Screens still here
A family Windows 7 Pro computer has become infected with IST Cleaner Pro.
Googled this site - http://malwaretips.com/blogs/ist-cleaner-pro-removal/
Ran the apps below, the 2 startup screens (at PC boot) were not eliminated - how do I get rid of these?
adwcleaner_3.208.exe
mbam-setup-2.0.1.1004.exe
Googled this site - http://malwaretips.com/blogs/ist-cleaner-pro-removal/
Ran the apps below, the 2 startup screens (at PC boot) were not eliminated - how do I get rid of these?
adwcleaner_3.208.exe
mbam-setup-2.0.1.1004.exe
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Did the job, thanks!
Glad to help :)
Boot the system to safe mode with networking. Download and run rkill:
http://www.bleepingcomputer.com/download/rkill/
This will stop the rogue process from running. After it completes, run mbam again (make sure it updates itself before running. Select a FULL SCAN and allow to complete. After it completes, click on the SHOW RESULTS button.
On that page, click on APPLY ACTIONS
Allow it to remove any infections found. When complete, boot normally and test.