troubleshooting Question

How to solve the exception issue when login Citrix Server by using program neighborhood via VPN connection

Avatar of rsp_it
rsp_it asked on
Windows Server 2003Application ServersVirtualization
5 Comments1 Solution1216 ViewsLast Modified:
Hi Experts,

Recently we experienced a weird issue during our user login Citrix Server, by using program neighborhood remotely via VPN connection. The issue is system will prompt a debug window, as the below picture, after input the user name and password. However, login the same server directly from local, NO VPN I mean, was no problem.  

Prompt Window
Regarding to the debug window, if we ignored the debug and close the window, the system will halt the rest of loading session. And remote desktop will not be loaded completely. From user side, they only can see the blue screen without any icons on it. And user cannot take any operation on the window at this time, except closing the current window. From running further debug, we got the debug output as the attached below. The issue seems caused by Stack overflow in explorer.

Our Citrix Server is Presentation Server 4.5 and our Citrix Client Software is Program Neighborhood 10.0

Did anyone of you experience this issue before? Please advise, and help us to solve this issue.

Thanks in advance.
RSP_IT

Debug Output


'explorer.exe': Loaded 'C:\WINDOWS\explorer.exe', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\ntdll.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\kernel32.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\msvcrt.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\advapi32.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\rpcrt4.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\secur32.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\gdi32.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\user32.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\shlwapi.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\shell32.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\ole32.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\oleaut32.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\browseui.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\shdocvw.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\crypt32.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\msasn1.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\cryptui.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\wintrust.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\imagehlp.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\netapi32.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\wldap32.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\version.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\uxtheme.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\imm32.dll', No symbols loaded.
'explorer.exe': Loaded 'D:\Programs\Citrix\System32\mfaphook.dll', No symbols loaded.
'explorer.exe': Loaded 'D:\Programs\Citrix\System32\CtxSbxHook.DLL', No symbols loaded.
'explorer.exe': Loaded 'D:\Programs\Citrix\System32\mmhook.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\msvcr71.dll', No symbols loaded.
'explorer.exe': Loaded 'D:\Programs\Citrix\System32\tzhook.dll', No symbols loaded.
'explorer.exe': Loaded 'D:\Programs\Citrix\System32\explhook.dll', No symbols loaded.
'explorer.exe': Loaded 'D:\Programs\Citrix\System32\scardhook.dll', No symbols loaded.
'explorer.exe': Loaded 'D:\Programs\Citrix\System32\twnhook.dll', No symbols loaded.
'explorer.exe': Loaded 'D:\Programs\Citrix\System32\cxinjime.dll', No symbols loaded.
'explorer.exe': Loaded 'D:\Programs\Citrix\System32\viphook.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\winsta.dll', No symbols loaded.
'explorer.exe': Loaded 'D:\Programs\Citrix\System32\wdmaudhook.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.5190_x-ww_319264BE\comctl32.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\apphelp.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\msctfime.ime', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\clbcatq.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\comres.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\cscui.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\cscdll.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\themeui.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\msimg32.dll', No symbols loaded.
'explorer.exe': Loaded 'C:\WINDOWS\system32\xpsp2res.dll', Binary was not built with debug information.
Unhandled exception at 0x77e61058 in explorer.exe: 0xC00000FD: Stack overflow.
ASKER CERTIFIED SOLUTION
Dirk Kotte
SE

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