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Dragon Naturally Speaking wanting you to retrain user, after working fine for long time.

StarThunder asked
Last Modified: 2014-06-15
I have a customer, he has Dragon Naturally Speaking 10 Medical Professional. Yesterday he went to use it and it's telling him that he needs to totally retrain his user. For a medical professional that takes a long time, from what he told me.

How do I find the old file ( if it's still there ) and reinstate it?
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