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Dragon Naturally Speaking wanting you to retrain user, after working fine for long time.

I have a customer, he has Dragon Naturally Speaking 10 Medical Professional. Yesterday he went to use it and it's telling him that he needs to totally retrain his user. For a medical professional that takes a long time, from what he told me.

How do I find the old file ( if it's still there ) and reinstate it?
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Jackie Man
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If the OS is xp, have a look of the locations below.

Dragon NaturallySpeaking 10:
C:\Documents and Settings\All Users\Application Data\Nuance\NaturallySpeaking\Users\  (Windows XP)
C:\ProgramData\Nuance\NaturallySpeaking10\Users\  (Windows Vista)
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Thanks, restoring the backup worked well. It just made it another name.