troubleshooting Question

Apple Mac Computers cannot successfully print to Lanier MPC2500 Copier

Avatar of Michael Belletty
Michael Belletty asked on
Printers and ScannersMac OS X
13 Comments1 Solution1977 ViewsLast Modified:
I have a client business who has 2 Apple Mac computers running iOS10.8.5.
They also have a PC laptop.
They have recently changed their copier to a Lanier MPC2500 Copier.  It is networked and it can be seen on the Network through the web browser fine.

The laptop can successfully print and scan from and to this copier.
However when we try to print to the copier from either of the Apple computers it continuously prints out pages of either blank of random text.  I have downloaded the latest version of the Apple ppd drivers from the Lanier website.  I have also downloaded the drivers from the Konica website as the copiers are apparently the same.

They did advise that they used to have the same model machine but without some of the features that this replacement one has.  They figured it would just print straight away but find this issue.

I am not a full bottle on Mac systems.  I am assuming we need to try and delete or uninstall the drivers for this machine that are in the systems at the moment, then re-install them from the respective website.  

Can someone advise how I uninstall printer drivers from individual Apple machines.  

Or if you think there is another issue, please let me know.

The PC laptop can print and scan to and from this copier after I upgraded the printer drivers for it.
ASKER CERTIFIED SOLUTION
wyliecoyoteuk
IT director

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