Avatar of tekrage
tekrage
Flag for United States of America asked on

TimeClock Plus Supervisor Reset

I have a TimeClock Plus 6 install that the HR manager has changed the supervisor password but has apparently either forgotten it or didn't enter the change correctly.  I need to reset this supervisor password somehow.  I've looked in the SQL tables and the only thing that looks promising is the 'SuperAccessX' field in the SysConfig table.  It looks like it's some sort of basic string encryption and is therefore not readable.  I've tried clearing the field to try to reset it to a blank password and even tried resetting the RunQuickStart field in the Company table to true hoping it would run the initial config wizard again but it didn't work.

The only help from their website is at - http://kb.timeclockplus.com/?p=1036

The problem is that I don't have an active maintenance agreement and I have no desire to pay for something as simple as a password reset.  Can anyone tell me where I can reset the supervisor password in the database so I can get in using the management client?

Thanks
IT AdministrationSoftware

Avatar of undefined
Last Comment
John

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
John

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
tekrage

ASKER
Unfortunately that has proven to be the case.
John

@tekrage  - Thank you for following up.
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23