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network printer error 0x0000006

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Last Modified: 2014-06-06
Dear Experts,

I recently installed a network printer, shared by about 30 users.  The odd thing is, everyone was able to print right after installation, but slowly a few started to get the error "operation could not be completed (error 0x00000006)".  I thought that there were issues with these few machines, so I tried to take them out of the domain, then added them back.  That fixed the issue for one user, not for the other.
The next day, towards the end of the day, many started to exhibit the same error, and even my PC, which was printing fine, started to do the same.
Trying to fix this after many workers went home, I realized that I no longer had the issue.  It almost seems as it is related to the network traffic.
Further more, if I use the IP of the printer to install the printer, this error does not happen, however, because we use PCounter, I need to install it as a network printer installed on our server.
I have been trying to find out by looking at the event log on the server, but have not been successful.
Please advise.
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Hi,

You may try installing the printer as a local printer and later check if you can print from the network. To do this follow the steps below:

 
a.  Click on Start and select Devices and Printers.
b.  Click on Add a printer > Add a local printer >
c.  Create a new port and in the drop-down box make sure "Local Port" is selected and click on Next
d.  Then under "Enter a port name" enter the path to the networked printer -\\computer name\printer name and click on OK
e.  Try to print and check if it works.

This might happen because of incorrect drivers for network printer or if the drivers are corrupt for network printing

Hope this helps!

Steve
yballanSystem Administrator

Author

Commented:
Dear Steve,

Thank you for your quick reply.  I tried your method, and worked for one user, but not for the other.
I no longer get an error, but the print out does not come out.  I checked the queue, and it does not show the job, even though there is no error.
yballanSystem Administrator

Author

Commented:
Dear Steve,

I just tried it on another user, and I realized that the job goes to the queue, but gets an error.  It offers to run the troubleshooter, so I did, but it does not find anything wrong.
What I don't understand is, that this printer is working well for many users consistently, for some users most of the time, and for a few never worked.
I hate those kind of problem :)  ok ... a couple of questions then:

1. Are all workstations running the same OS?, or is there a mix of 32 and 64 bit windows, or 7 and Vista etc.
2.  Is the driver your using the latest from the manufacturer website

Assuming that they are indeed all the same, and you've downloaded the latest driver, I would check the Eventlog of an affected workstations and the Eventlog of the Print Server, see if you have any corresponding error ID's.

Also try running PRINTUI on the workstation to completely remove the print drivers and try a re-install, this removes the drivers rather than deleting the printer object from within PRINTERS AND DEVICES (which doesn't remove drivers)

Hope this helps.

Steve
yballanSystem Administrator

Author

Commented:
Hi, Steve,

Thank you for your suggestion, I will try them as soon as I can access these users' computers.  Yes, they are all identical OS (Win 7 Pro) on the same domain, and the driver is installed on the server, all I did was share the printer on the server, then connected from the users' PC, so everyone is using the same driver.
That is why this is so puzzling.  I will look into their event logs when the users can make their machines available to me.
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Is the printer shared from a print server??  If so go on print server go into printer's port properties and uncheck SNMP Status Enabled.  Try printing from a client again.  If it fixes it and the Print server is 2008 I believe MS has a hotfix avail.  If printing directly to printer from workstation try the SNMP on client and see if that works.
Commented:
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yballanSystem Administrator

Author

Commented:
Dear Steve,

I have tried to uninstall the printer on the printer server, reinstall the driver, then connect from the client PC to reinstall the printer.  It works for a while, then randomly it disconnects, then does not work again until I remove the printer, then reinstall.  I have not figured out the pattern, but it is driving me crazy.

Dear tmoore1962,

I will attach the screen shot, but once PCounter is installed, the port this printer uses is PCOUNT_(IP Address), and I do not have the SNMP Status Enabled option.  It looks different.

Dear Mislead,

I tried your suggestion, and it works, but again, randomly it stops printing.  The odd thing is, some users do not experience any issues.
I have tried to read through the event log on the printer server, but do not see anything obvious.  Maybe I am not looking in the right place.

Experts, I appreciate your support, sorry I had to wait to collect data to reply back.  As I said, it seems so random.
PCounter.jpg

Commented:
Hello,

This sounds like the same annoying issue I had a year or so back.
Are you using a PCL or PS driver, and is it a Universal or hardware specific driver?
yballanSystem Administrator

Author

Commented:
Dear Steve and Mislead,

After reinstalling drivers completely on the server and re-connecting the printers to client PCs using the server name as suggested, after one week, everything seems to be working consistently now.

Thank you for your help, this was driving me crazy!!!
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