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Dave_Molinaro
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Remove WWW-SEARCH.NET virus

Win 7, 64bit computer with both Chrome and IE browsers hijacked to www-search.net.
How can I clear both these browsers?
Thank you,
Dave
Home Security

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John

8/22/2022 - Mon
John

Obtain Process Explorer from Microsoft, download it and install it. Run it and look down the left hand side under Explorer for an alphanumeric (gibberish) process. If found, kill the process and do not restart. Obtain Malwarebytes (malwarebytes.org), download it and run it. Get rid of viruses it finds.

When Malwarebytes is complete, run your own anti virus application and scan fully.

Look now in Programs and Features for any sign of the virus and uninstall it (or them).

Then restart and see if you made any progress.
Dave_Molinaro

ASKER
I will try Process Explorer. Am I looking under exporer.exe?
I ran the free version of malwarebytes...came up with 6,000 + suspicious items. One was listed as Bad and had the word hijack.startpage. I had it removed but left the rest of the 6,000 because the only way I could check them off was one at a time. Is there a way in the free version to select all items for removal?
John

I do not have it loaded (I only use it at clients), so I don't know about multiple selections. Try holding down the control key and selecting.

My honest answer for 6000 viruses is to backup, format and reinstall Windows. Then stay away from dodgy sites.

I have gotten 1 virus 20 years ago.
This is the best money I have ever spent. I cannot not tell you how many times these folks have saved my bacon. I learn so much from the contributors.
rwheeler23
Dave_Molinaro

ASKER
I''ll be able to try Process Explorer this coming Wednesday or Thursday.
Are you recommending the free vesion of Malwarebytes or the purchased version? In addition to Malwarebytes is there any other cleaning program that you would recommend either free or for purchase.
ASKER CERTIFIED SOLUTION
John

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John

@Dave_Molinaro  - Thank you, and good luck with your computer. I was happy to help.