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Remove WWW-SEARCH.NET virus

Dave_Molinaro
on
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Last Modified: 2014-05-20
Win 7, 64bit computer with both Chrome and IE browsers hijacked to www-search.net.
How can I clear both these browsers?
Thank you,
Dave
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Obtain Process Explorer from Microsoft, download it and install it. Run it and look down the left hand side under Explorer for an alphanumeric (gibberish) process. If found, kill the process and do not restart. Obtain Malwarebytes (malwarebytes.org), download it and run it. Get rid of viruses it finds.

When Malwarebytes is complete, run your own anti virus application and scan fully.

Look now in Programs and Features for any sign of the virus and uninstall it (or them).

Then restart and see if you made any progress.

Author

Commented:
I will try Process Explorer. Am I looking under exporer.exe?
I ran the free version of malwarebytes...came up with 6,000 + suspicious items. One was listed as Bad and had the word hijack.startpage. I had it removed but left the rest of the 6,000 because the only way I could check them off was one at a time. Is there a way in the free version to select all items for removal?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I do not have it loaded (I only use it at clients), so I don't know about multiple selections. Try holding down the control key and selecting.

My honest answer for 6000 viruses is to backup, format and reinstall Windows. Then stay away from dodgy sites.

I have gotten 1 virus 20 years ago.

Author

Commented:
I''ll be able to try Process Explorer this coming Wednesday or Thursday.
Are you recommending the free vesion of Malwarebytes or the purchased version? In addition to Malwarebytes is there any other cleaning program that you would recommend either free or for purchase.
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
This one is on us!
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
@Dave_Molinaro  - Thank you, and good luck with your computer. I was happy to help.
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