We help IT Professionals succeed at work.

Windows 7 updates

RichNH
RichNH asked
on
211 Views
Last Modified: 2014-05-31
I've been having issues lately with my Win7 Home Edition laptop crashing (bluescreen with dump).  It is happening almost every time within 10 - 15 minutes of being turned on.  I've experienced this without even logging in at times,  it crashes and restarts.  

I tried to restore the system (recovery) from a point in time earlier than May.  It was in this month, May, that I experienced trying to do an update and the update hung.   I left the PC on for 24 hours and it still didn't finish, it just sat there.  That's why I wanted to restore to a point earlier in May.

Imagine my shock when I tried to recover to an earlier time and I only had *three* recovery points.   I've done recoveries on this PC in the past and I know I've had dozens of those already done.  All three recovery points were within the last 3 days as I tried to get the update to run.   I even downloaded the update as an EXE and tried it.  And that's when I ran into another problem.  

When I tried to run the update that was hanging using the downloaded EXE it tells me that I'm in the middle of an update and can't run it even though this is the update that got hung up.  

See attached word file which holds the log of the installation not working.  How do I clear the switch that tells Windows that it is in the middle of an update?

Thanks in advance
Rich
Installation-Log-140521.docx
Comment
Watch Question

Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
CERTIFIED EXPERT
Most Valuable Expert 2015
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
Top Expert 2013

Commented:
RichNH--
You start by telling us that your PC crashes within 10-15 minutes of being turned on.
Then you had a problem with System Recovery.  And that led to a problem with Windows Updates.

With so many problems, I suggest a Repair Install  (assuming the PC will run long enough.
http://www.sevenforums.com/tutorials/3413-repair-install.html
It should not affect personal data or installed programs, but a backup first is always a good idea.

Have you scanned for Malware, Viruses, etc?

I have never seen a HotIron Installation log, so am not sure how what it reports relates to your problems.  Page 4 has a number of error messages.
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
since it happens frequently, it could be overheating
install speedfan, and monitor your cpu, disk, and video temperatures : http://www.almico.com/speedfan.php

Author

Commented:
Thanks all, A couple of things.   The PC has always had a problem overheating so I have CPUID Hardware Monitor installed already.   I've had it crash a lot of times from the CPU hitting 100C, it's not overheating as it has crashed while still in the high 70's C.  The PC also sits on a ventilation pad which has added fans on it to force air into the cooling vents.  Usually overheating happens during webcam sessions, I watch it closely then and when the CPU temp hits 99C, I stop the session.

The update apparently cleared itself somehow.  What I know is that after a whole bunch of times having it tell me there's an update in progress (and also telling me that there were updates to do when I went to shut it down and then have it again hang on shutdown), suddenly one time there weren't any updates to do anymore.  This happened over many days.  So at that point I went and ran manually the update I had downloaded (KB29388896) and unlike before, it worked, said it updated the PC and such.  I've never seen Windows Update behave like this before.

I have MS Security Essentials installed and also the program Adware-Removal-Tool-v3.8.exe.  The MSSE is run on a regular basis and the adware tool is run manually from time to time.   Both have been run manually since this issue has started.

Yesterday I was up for quite some time and there wasn't any problem (except for my confidence in the stability of my system),  This morning  I had the internal fans start up shortly after booting, the CPU temp is 83C across both of them (it's always been unusual for the cooling fans to start up when the temp was in the 80's C).  So I really don't know what's going on.  

Starting from the top I'm in the process of installing the Windows 7 Update Readiness Tool.  Let's see how that works first.  After this I will look at the link jcimarron suggested.

BTW, internal fans still going hard at it and the CPU temp is currently 76C which is what it normally runs at.  Anyway, let's see if this update tool works.

Thanks again.  Rich

Author

Commented:
Wow, I promise you, that previous entry had all kinds of paragraph breaks in it when I clicked on the submit button.
CERTIFIED EXPERT
Distinguished Expert 2019
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
Thank you nobus, I have an AMD Turion X2 Ultra processor.

The system seems to have been fixed.  I do not know what particular step fixed it.  It apparently fixed itself before I installed the Update Readiness Tool that John suggested.  But as always I have learned from all of your responses and will distribute points accordingly.  Thank you.

Rich
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
@RichNH  - Thank you for the update and I was happy to help you.
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.