troubleshooting Question

Windows 7 updates

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RichNH asked on
Windows 7Windows OS
9 Comments3 Solutions213 ViewsLast Modified:
I've been having issues lately with my Win7 Home Edition laptop crashing (bluescreen with dump).  It is happening almost every time within 10 - 15 minutes of being turned on.  I've experienced this without even logging in at times,  it crashes and restarts.  

I tried to restore the system (recovery) from a point in time earlier than May.  It was in this month, May, that I experienced trying to do an update and the update hung.   I left the PC on for 24 hours and it still didn't finish, it just sat there.  That's why I wanted to restore to a point earlier in May.

Imagine my shock when I tried to recover to an earlier time and I only had *three* recovery points.   I've done recoveries on this PC in the past and I know I've had dozens of those already done.  All three recovery points were within the last 3 days as I tried to get the update to run.   I even downloaded the update as an EXE and tried it.  And that's when I ran into another problem.  

When I tried to run the update that was hanging using the downloaded EXE it tells me that I'm in the middle of an update and can't run it even though this is the update that got hung up.  

See attached word file which holds the log of the installation not working.  How do I clear the switch that tells Windows that it is in the middle of an update?

Thanks in advance
Rich
Installation-Log-140521.docx
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