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jmerullaFlag for United States of America asked on

Adobe Acrobat X - an internal error occurred

My CEO has been experiencing an issue with Adobe Acrobat X Standard on his laptop.  Out of nowhere an error message pops up that says "an internal error has occurred".  The message could not be any more generic.  Nothing in the Event Viewer at the time of the pop up.  He clicks on Ok and it goes away but will come back again without warning.  Sometimes Adobe Acrobat just freezes completely on him and he has to go through the Task Manager to shut it down.

I've done both a repair and a full reinstall of Acrobat and the issue still remains.  Any thoughts on what can be causing this and how to go about fixing it?

Thanks!
Adobe AcrobatWindows 7

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captain

8/22/2022 - Mon
Trenton Knew

Trenton Knew

also, this thread seems to have found an answer.  Disable "protected mode" on startup

https://forums.adobe.com/message/3463596

1. Launch Reader X
2. Go to Edit option -> Preferences-> General
3. There is an option Enable protected mode at start up (Highlighted in the image below)
4. Uncheck the checkbox and quit reader
5. Then try launching your pdf file
ASKER
jmerulla

Hi Trenton I did not even know that tool existed!  I'll try it and let you know if the issue is resolved.

Thanks!!
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ASKER
jmerulla

Protected Mode was already disabled and the pop up continued.
ASKER CERTIFIED SOLUTION
captain

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