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Lync 2013 white stage

I have a user who is using Lync 2013 x32 on Win7 Pro x64. When someone shares their desktop, his Lync window shows a white box where the Stage is. His machine registers an Event 301 in Event viewer, and I deleted the registry entry as directed here (http://social.technet.microsoft.com/Forums/en-US/f21d7243-2d6c-49c0-9b43-bb02ec50e9a4/white-screen-trying-to-view-meeting-share-windows-8-rtm-lync-2013-rtm). This fixed the issue for about a week, then it started again.

I have:
-recreated the entry then deleted again
-online repair of Office 365 Pro-Plus
-tried ActiveX registry edits to the keys or Compatibility Flags
-Office 365 Pro-Plus updates

None of this has worked, where others that have had this issue have had no recurrence. Any ideas?
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