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Thanks SunBow. &nbsp;Like I said I'm not looking to solve it here, but for criteria that I need to look for to asses the role.
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Thanks SunBow.  Like I said I'm not looking to solve it here, but for criteria that I need to look for to asses the role.

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A lot of information. &nbsp;Thanks a lot! &nbsp;Let me review and get back at you. <br />
It would be helpful if I can reference to some article or tutorial about this before writing this report. &nbsp;<br />
Still looking into that. <br />
<br />
Thanks again!
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A lot of information.  Thanks a lot!  Let me review and get back at you.
It would be helpful if I can reference to some article or tutorial about this before writing this report.  
Still looking into that.

Thanks again!

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Anyone here done that before? &nbsp;A Client company lost their Helpdesk person and now thinking if they really need one and could get around without that person. &nbsp;This is about 50 users company. &nbsp;Windows-based, desktops. &nbsp;They do use a some free Ticketing software. &nbsp;However, the volume of tickets is not that big.<br />
<br />
I'm not looking to solve it here, but Consultants who have done this before based on certain criteria. &nbsp;I need to present a write-up on my research and findings, and make a conclusion on what's needed and what's exist now, and if Helpdesk person needed at all or part-time/FT, etc.<br />
<br />
&nbsp;Please advice and/or point me to the right direction.<br />
<br />
Thanks.
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Anyone here done that before?  A Client company lost their Helpdesk person and now thinking if they really need one and could get around without that person.  This is about 50 users company.  Windows-based, desktops.  They do use a some free Ticketing software.  However, the volume of tickets is not that big.

I'm not looking to solve it here, but Consultants who have done this before based on certain criteria.  I need to present a write-up on my research and findings, and make a conclusion on what's needed and what's exist now, and if Helpdesk person needed at all or part-time/FT, etc.

 Please advice and/or point me to the right direction.

Thanks.

Need to review Helpdesk at the Client's

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