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TheSonicGod

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Exchange 2007 to Lotus Domino 'Maximum hop count exceeded. Message probably in a routing loop' errors

Hi Everyone,

We have a couple of users who when sending to one of our vendors randomly keep getting the same errors for an undeliverable message:

Delivery has failed to these recipients or distribution lists:

name@vendor.ca
An error occurred while trying to deliver this message to the recipient's e-mail address. Microsoft Exchange will not try to redeliver this message for you. Please try resending this message, or provide the following diagnostic text to your system administrator.

The following organization rejected your message: xxx.xxx.19.86.

Diagnostic information for administrators:

Generating server: vendor.ca

name@vendor.ca
xxx.xxx.19.86 #<xxx.xxx.19.86 #5.0.0 X-Notes; Error transferring to xxx.xxx.19.86; Maximum hop count exceeded. Message probably in a routing loop.> #SMTP#

Original message headers:

Received: from smta01.vendor.ca ([10.252.40.136])          by
 vendor.ca (Lotus Domino Release 8.5.3FP6)          with ESMTP id
 2014062012385660-283430 ;          Fri, 20 Jun 2014 12:38:56 -0400
Received: from BRIGHT01.vendor.ca ([xx.xxx.20.167])
          by smta01.vendor.ca (Lotus Domino Release 8.5.3FP6)
          with ESMTP id 2014062012385652-121329 ;
          Fri, 20 Jun 2014 12:38:56 -0400
Received: from scmze000.xxxx.xxx-xxx.xx.ca ( [xxx.xxx.19.84])
      by BRIGHT01.vendor.ca (Symantec Messaging Gateway) with SMTP id 52.99.20810.E9364A35; Fri, 20 Jun 2014 12:38:55 -0400 (EDT)
Received: from scmze999.xxxx.xxx-xxx.xx.ca ([xxx.xxx.19.83])
  by scmze000.xxxx.xxx-xxx.xx.ca with ESMTP; 20 Jun 2014 16:38:54 +0000
Received: from inbound4.vendor.ca (HELO vendor.ca) ([xxx.xxx.93.80])
  by scmze000.xxxx.xxx-xxx.xx.ca with ESMTP; 20 Jun 2014 16:38:54 +0000
Received: from smta01.vendor.ca ([xx.xxx.40.136])
          by vendor.ca (Lotus Domino Release 8.5.3FP6)
          with ESMTP id 2014062012385378-283427 ;
          Fri, 20 Jun 2014 12:38:53 -0400
Received: from BRIGHT01.vendor.ca ([10.252.20.167])
          by smta01.vendor.ca (Lotus Domino Release 8.5.3FP6)
          with ESMTP id 2014062012385374-121323 ;
          Fri, 20 Jun 2014 12:38:53 -0400
Received: from scmze000.xxxx.xxx-xxx.xx.ca ( [xxx.xxx.19.84])
      by BRIGHT01.vendor.ca (Symantec Messaging Gateway) with SMTP id D1.99.20810.B9364A35; Fri, 20 Jun 2014 12:38:52 -0400 (EDT)
Received: from scmze999.xxxx.xxx-xxx.xx.ca ([xxx.xxx.19.83])
  by scmze000.xxxx.xxx-xxx.xx.ca with ESMTP; 20 Jun 2014 16:38:51 +0000
Received: from inbound4.vendor.ca (HELO util01.vendor.ca) ([xxx.xxx.93.80])
  by scmze000.xxxx.xxx-xxx.xx.ca with ESMTP; 20 Jun 2014 16:38:51 +0000
Received: from smta01.vendor.ca ([xx.xxx.40.136])
          by util01.vendor.ca (Lotus Domino Release 8.5.3FP6)
          with ESMTP id 2014062012385088-283423 ;
          Fri, 20 Jun 2014 12:38:50 -0400
Received: from bright11.vendor.ca ([xx.xxx.20.144])
          by smta01.vendor.ca (Lotus Domino Release 8.5.3FP6)
          with ESMTP id 2014062012385079-121314 ;
          Fri, 20 Jun 2014 12:38:50 -0400
Received: from scmze000.xxxx.xxx-xxx.xx.ca (scmze000.xxxx.xxx-xxx.xx.ca [xxx.xxx.19.84])
      by bright11.vendor.ca (Symantec Messaging Gateway) with SMTP id 2E.93.31377.79364A35; Fri, 20 Jun 2014 12:38:48 -0400 (EDT)
Received: from mail.ourdomain.com ([xx.xx.243.3])
  by scmze000.xxxx.xxx-xxx.xx.ca with ESMTP; 20 Jun 2014 16:38:43 +0000
Received: from Exch2.internal.ourdomain.com
 ([fe80::44f3:3628:92d4:c7b3]) by Exch2.internal.ourdomain.com
 ([fe80::44f3:3628:92d4:c7b3%10]) with mapi; Fri, 20 Jun 2014 12:38:42 -0400
X-AuditID: 0afc14a7-b7f038e00000514a-1e-53a4639e3542
X-SBRS: 5.1
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-Anti-Spam-Result: AoQBADZjpFNAKPMDl2dsb2JhbADKCQ8BAQEBAR4HPA
From: First Lastname <name@ourdomain.com>
To: "'name@vendor.ca'" <name@vendor.ca>
Date: Fri, 20 Jun 2014 12:38:41 -0400
Subject: FW: Pending MRA
Thread-Topic: Pending MRA
Thread-Index: Ac9VuHn5PLpfA0+YSv63OLIYf6qOZgAAC3JwAMidCYABVjzkAAFc19twAcevQYABj9FRUATCJ7jwACsTzwAB+tFz0A==
Accept-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
acceptlanguage: en-US
MIME-Version: 1.0
X-Brightmail-Tracker: H4sIAAAAAAAAA2VUfWwTdRju73ptr7UHR9utry0oO4cZxm6rzrgR/CDGaPQPTLp/RHEc3dlW
      +zF7LVkXTZYYxZWNLGMb5bbaDSYYnWx+Baco0BmSMdlgAQhuLhTQfUCImiBxzuFdf+1s5b/n
      nvd9n+d5f29TSmmY01oovj7EB/2cl1XryNNJY7Ut5uxzlM+fL6mcSbytfBI9e/GTFvQC2qLb
      WMt7PTv4YNnj23Tu3r1DmroL1831iVFfI+rvNkeRlgKmAqbPiWqMC+HM9EAaG5gLCI4ME5i/
      C37r/VGF8X1w+NMlDcbPwNHOYRXufwv6ozdRFOkkPIrg545zpFxQM+thfOxausnEPAYnFz9E
      MiaZdfDF4JxSxkZmI3wweGm5Z2/7URLj1+CX2K10IJp5BVITJ9MYSUFvnepPh1MyZvjpaiIT
      1ASps6OZZQpg7sqSCvcXwNTOAYT7PTC1WEdgzVUwsu8q2YoKxRwpMadNzGkTpd2UzC4EPben
      1SKipI8AtAybMFwPA1+X4dEiaN+V0mBcAu90xzV38jaIXVvKWLHQ3XNCg+UPIjj2q6jGBTv8
      XW/U0XkT8sez0H//xhwXQ5jF9KqvDsEILjs8fRnWar4fOOpjSfPYeYcw4ZaxkGFnaKpJh+Ohra
0/agx+UO2e2lbqdNcJa6nKVO7jMk/ch1i6bWr1DXnsokYijE6unGLX0Og4rbIUR8SVRFEWwB
      /SUnUSu2B2ojbk5w1wTDXl5g76Grq3odBvMyLYSFOo/TEwgLNeGgN4mKpQiXBz8+gyykP+Dn
      WRNtrZZ06Fou0sAHA1gmiawUyZpp++YDDgPj4kL86zxfxwez1ScoigW6Rw6wKsi7+PpXPd5Q
      tswW0Sk5gyW38v8YBKVNokcpveR/VpahhTrOJ3hcGYk19MuyRGGWzR8/hZ6ymOkxeY6RO9xh
      /7K7ZS3tXUg4DHfnFPKns38iE2iNxUgjhUJh0Eu7+TyhjHmmPo8ekZ7eSMdlH73HH/ov3moc
      ryBD5uvPS3sR0l4HmvfLe4W4UO5eEzJbmGXzJy2NaFCx56/OqoUSdKjPa+t+scyqOLFhfCw2
      ThTdmPCvrGi1vjG37mDD5srnb3/75u7dDXD9WE3x6fOIOfQg9cPNy9RLf269WLMp1hyN3FsR
      7mriIt9NaTufbpsdUr6/ifj+XSebautqKxqeoWaJSf/W5vsJa8PDR96zGW2+6EjbQyv1HSwp
      uDn7A8qgwP0Lv4FAnHwFAAA=
X-MIMETrack: Itemize by SMTP Server on SMTA01/XX-XX/XX/CA(Release 8.5.3FP6|November 21, 2013) at
 2014-06-20 12:38:50 PM,
      Serialize by Router on SMTA01/XX-XX/XX/CA(Release 8.5.3FP6|November 21, 2013) at
 2014-06-20 12:38:50 PM,
      Itemize by SMTP Server on UTIL01/XX-XX/XX/CA(Release 8.5.3FP6|November 21, 2013) at
 2014-06-20 12:38:50 PM,
      Serialize by Router on UTIL01/XX-XX/XX/CA(Release 8.5.3FP6|November 21, 2013) at
 2014-06-20 12:38:51 PM,
      Itemize by SMTP Server on SMTA01/XX-XX/XX/CA(Release 8.5.3FP6|November 21, 2013) at
 2014-06-20 12:38:53 PM,
      Serialize by Router on SMTA01/XX-XX/XX/CA(Release 8.5.3FP6|November 21, 2013) at
 2014-06-20 12:38:53 PM,
      Itemize by SMTP Server on UTIL01/XX-XX/XX/CA(Release 8.5.3FP6|November 21, 2013) at
 2014-06-20 12:38:53 PM,
      Serialize by Router on UTIL01/XX-XX/XX/CA(Release 8.5.3FP6|November 21, 2013) at
 2014-06-20 12:38:54 PM,
      Itemize by SMTP Server on SMTA01/XX-XX/XX/CA(Release 8.5.3FP6|November 21, 2013) at
 2014-06-20 12:38:56 PM,
      Serialize by Router on SMTA01/XX-XX/XX/CA(Release 8.5.3FP6|November 21, 2013) at
 2014-06-20 12:38:56 PM,
      Itemize by SMTP Server on UTIL01/XX-XX/XX/CA(Release 8.5.3FP6|November 21, 2013) at
 2014-06-20 12:38:56 PM,
      Serialize by Router on SMTA00/XX-XX/XX/CA(Release 8.5.3FP6|November 21, 2013) at
 2014-06-20 12:38:57 PM
Message-ID: <OFCB8C422A.A76FC341-ON85257CFD.005B74BF-85257CFD.005B74D2@vendor.ca>
Content-Type: multipart/mixed;
      boundary="_007_AAF472715C9D3848ACB2771FB023921D7935488F0FExch2in_"
Content-Language: en-US


We do not filter our outbound message and I have checked our spf records and reverse dns is all setup correctly. Is there anything we need to change on our Exchange server to get these messages to get through or is it an issue on the vendor's end as it looks like the messages are bouncing around within their internal email systems.

Thanks in advance for your help,

TheSonicOne
ASKER CERTIFIED SOLUTION
Avatar of Sjef Bosman
Sjef Bosman
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TheSonicGod

ASKER

That is what I thought - thanks Sjef Bosman