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Business Phone Service -- contract ?

We are currently in a contact, but our service quality has been bad, therefore I emailed the vendor multiple times asking what the early term fees are, they say 100% of the remaining contract, which is what our contact says, but we want them to reduce it to 50% of the remaining contract since service is bad.

Any recommendations like http://savings.whitefence.com/articles/how-get-out-service-contract-if-you-are-unsatisfied-customer talks about ?
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