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Sccm 2012 task will not stop running

So we have been deploying a task sequence to uninstall mcafee av and install scep.

We ae finding the task is not uninstalling mcafee on many systems and on some it is. Is there a log file for the task sequence I can look at?

also, we find the task sequence continues to run on many systems and we cannot stop it. How can I we stop the task and find why it continues to run?

thanks
task.png

merowinger

The first step is know...check what the Task Sequence is executing at this step

It strongly depends on how you've desinged the Task Sequence.
If the McAfee uninstallation is executed from a package you have to take a look into the execmgr.log files on the Clients.
The Problem is that the uninstallation is a executable file which is just running and waiting for some user Inputs, which aren't visible as it's running with Local System permissons.
Have you tried to execute the command line of the uninstallation manually and see what happens?

You may also have configured (or can configure) a uninstallation log file where the process is trackable.

To quit the Task Sequence you may have to kill the Uninstallation .EXE file which is waiting in the Background.

Adam Leinss

I'm guessing that it is showing a prompt that never gets answered...what command lines are you using to uninstall it? If it's msiexec, you should be able to append /L*V "C:\windows\temp\mcafee_uninstall.log" and then look at the log for errors/prompts.

rdefino

ASKER

I have just entered the uninstall syntax for uninstalling mcafee in the task sequence. We didn't use a package.

I'll try adding "/L*V" to the syntax.

Is there a way to set the task sequence itself to enter errors into a log file?

merowinger

So what you use then? An application, a Command line step?
Check that out to see what's running in the Background of the Clients.
Could you post a screenshot of the Task Sequence?

The Task Sequence logs into the smsts.log file on the Clients which is located in C:\_SMSTaskSequence during it's running.
The log may just says, that an executable of Installation is running and it's waiting for Response form it

rdefino

ASKER

Here is my task sequence. Runs in order uninstall epo agent, uninstall mcafee vse, then install scep.
uninstall-epo-agent.PNG
uninstall-mcafeevse.PNG
install-scep.PNG

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merowinger

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rdefino

ASKER

This will have to be done on a case by case basis. We see the problem on maybe 5% of the 4000 systems we have run it on.

merowinger

Also in the second step
Reboot=R????
I know Reboot=ReallySuppress maybe a typo?

merowinger

On which step does it hang, the first or the second?
Maybe a OS architecture issue....difference 64 and 32 bit Windows?
Have you tried the "Disable 64-Bit redirection" check box in the Task Sequence step?

rdefino

ASKER

Reboot=R supposed to suppress the reboot. Which seems to do when I run it manually.

Need to check what system bit version it is failing on. trying to get a system now to check.