Wave files sound very scratchy on iPhone 4 & 5, but play perfect in Win 7/Outlook

Tony Giangreco
Tony Giangreco used Ask the Experts™
on
I have a client with a Avaya IP office. Their voice messages are being sent to them through email from the IP office system as wave file attachments whee a message if received.

One employee showed me the file plays perfectly when received in outlook on Win7. When it is received on his iPhone 5, it sounds very scratchy and is distorted. This happens with his earbuds and the phone's speaker activated.

I had him forward that email to my (iPhone 5) and it sounded the same when I played the attachment.

The distortion is intermitent but all attachments are wave files.

Any suggestions
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Murali ReddyExchange Expert

Commented:
Did you dowloaded locally and tried?

Author

Commented:
Yes
Exchange Expert
Commented:
If the file is downloaded locally to the iphone and it is giving the same disturbance means, I think it is a compatability with the file format.
Commented:
Check if their Avaya system can change the bitrate at which the wav files are being encoded.  If it does, play around with different levels until you find an iphone friendly rate.  I suspect it's probably being encoded at a really lousy rate like 8k and the computer is better at smoothing it out than the phone.

Author

Commented:
I'll see if a different file format can be used.

Thanks

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial