Our hosting company has also been providing us with development work for a few years and over time, we've paid in the region of £30,000 for development services.
Recently, I've been ill and had to slow down work temporarily, which meant we were 3 months late in paying a bill for £1000 for development work. Considering the amount we've always paid on time in the past, I didn't think they'd go as far as they have done now.
I requested they suspended development work 3 months ago due to the current circumstances, but as it is now over 3 months late paying for the previous development work, they have also suspended our hosting - leaving us with no website and obviously affecting our clients and reputation.
I would have thought the hosting and development work was entirely separate, especially as they operate under different trading names for each - so does this sound right to you, should they legally be allowed to do this? Their legal terms are a bit vague and just stipulate any amount owed to the company will result in suspension, but we've always paid our hosting on time.
I know the developers well and we've formed a close relationship over the years, but it's the Finance Director who I do not know who has instigated the suspension. She sounded a bit dim-witted and out of her league on the phone when we spoke, so I'd like to hear thoughts on whether they should be allowed to do this.
It also may sound like we're in the wrong for not having paid yet, but quite frankly they've messed up so many things over the years that we've had to pay for time and time again (thousands of pounds worth of work, charged at £60 per hour) which I overlooked for the sake of an easy life, that this is the richest and most disgraceful thing they've ever done.
If anything, they owed US.
So to reiterate, is it fair (and/or legally permissible) that a hosting company that we've paid over £30,000 to and always paid hosting on time to, should suspend our website hosting due to a separate unpaid development work bill (that was grossly over priced anyway)?