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HTTPS traffic routed to another gateway statically does not connect but pings do

Posted on 2014-07-10
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Last Modified: 2014-07-17
Adding a static route to a Zyxel USG 100 firewall that directs traffic bound for 172.18.0.0 via an internal gateway of 10.10.10.50 works perfectly if you run a ping or trace route.  When you try to connect with a Citrix Reciever however the server can not be found.  Adding a static route directly to the client pc and skipping the Zyxel fixes the issue but is a poor fix with lots of clients.

Setup
Zyxel USG 100 company internet firewall.
Internal IP 10.10.10.1

Cisco 1700 Series EMR Gateway
Internal IP 10.10.10.50

EMR final destination is 172.18.31.245

If I add a static route  to route 172.18.0.0 255.255.0.0 traffic to 10.10.10.50 to the Zyxel firewall it works testing with Pings and trace routes.  But when using the citrix reciever that uses Https as its protocol it never connects.  

I have looked and there is no firewall rules that should be interfering in the traffic flow.  I don't have access to the EMR network to do any testing but the only places that have this issue are those with Zyxel USG firewalls.
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Question by:InvisibleTerror
6 Comments
 
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Expert Comment

by:Dirk Kotte
ID: 40191334
i think there is a kind of proxy intercepting the traffic. Take a look to the proxy settings at the client.
Also transparent proxy is possible with the most firewalls.
try to connect with port 1494 to the citrix server ...
use "telnet yourserver.yourdomain 1494"
... you should see "ICAICA..." so the connection is possible and http(proxy) the problem.
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Expert Comment

by:Craig Beck
ID: 40192180
Are IP redirects enabled on the client and Zyxel box?
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LVL 27

Expert Comment

by:skullnobrains
ID: 40192516
++ most likely a redirection occurs, which messes the https traffic

if the first connection fails and a subsequent connection works, this is the case

you can also check using "netstat -rn" or route

a tracert would be welcome as well
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Accepted Solution

by:
InvisibleTerror earned 0 total points
ID: 40192651
I found the issue.  The zzxel was seeing the traffic come back with one hop less because the other gateway router was addressing it directly to the client computer and was dropping the packet.  Enabling allow asynchronous route in the firewall fixed the issue.
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Expert Comment

by:skullnobrains
ID: 40192958
it would probably be cleaner to prevent the zyxel from sending route redirections
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Author Closing Comment

by:InvisibleTerror
ID: 40201506
Troubleshot and found the problem.
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