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XP gets bsod multiple times a week

Posted on 2014-07-10
Medium Priority
Last Modified: 2014-07-14
I have a small client that can't afford to replace his remaining xp boxes. He's receiving a BSOD a few times a week. I'm not sure of the cause. Can some one check the dump file I attached and let me know what direction to go in without replacing it.

Yes, I know, the xp box is past it's life expectancy, out of support and should be replaced.
Question by:Tony Giangreco
  • 3
LVL 13

Assisted Solution

by:Greg Hejl
Greg Hejl earned 668 total points
ID: 40189568
it's definitely a driver issue.

I'm not able to determine which driver.  I would start with what device was last installed.

look in device manager for errors - also look in event viewer around crash time.

Looking at the specs of his computer - it would easily take windows 7.

I would upgrade his ram and put windows 7 on it - drivers are handled differently in windows 7 than xp - there are good drivers for everything.  the search box is amazing.

check crucial.com for memory
LVL 14

Assisted Solution

by:Rob Miners
Rob Miners earned 1332 total points
ID: 40189577
BugCheck FC Check for newer software for your HP printer
PROCESS_NAME:  HPNetworkCommun
LVL 14

Accepted Solution

Rob Miners earned 1332 total points
ID: 40193605
If the above suggestion doesn't work run verifier.

Ensure that you have the latest drivers installed from the manufacturers website.

Press the WinKey + r type verifier /standard /all

Restart the machine.

You may or may not Blue screen, if not you can also create a log file by following this proceedure:

Once you're up and running press the WinKey + r type verifier /log drvchk.txt and press Enter.

This will open a blank command window while it is doing the check. Let it run for at least 4 minutes, then close the window, you may get an error message, but you can ignore it.

Press the WinKey + r type verifier /reset and press Enter.

Press the WinKey + r type %userprofile%\drvchk.txt

if it's not there

Press the WinKey + r type %windir%\System32\drvchk.txt

 Look for any errors...

If the computer fails to boot because of the verifier.
Restart in Safe Mode by repeatedly pressing the function key F8 during startup.

Click Start, type verifier /reset in the Start Search box, and then press Enter.
Click OK or Yes to the UAC prompt.
Restart the machine.

Post the next dump for analysis
LVL 25

Author Closing Comment

by:Tony Giangreco
ID: 40195933
Thanks for the suggestions.
LVL 14

Expert Comment

by:Rob Miners
ID: 40195956
Your welcome :)

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