Internet Explorer Not Working

Posted on 2014-07-11
Last Modified: 2014-07-11
I have a 32 bit Vista laptop running Internet Explorer version 9 & it will not get online using IE. I have uninstalled it & reinstalled it, reset IE back to ALL defaults, it is not set to work offline, there are no proxy settings....but ht ewierd thing is, I can PING google & other sites & it will even download Windows updates...any suggestions? I know installed another browser will fix it but I need to use IE.
Question by:wantabe2
    LVL 89

    Accepted Solution

    Try a TCP/P Reset as that might help.

    Open cmd.exe with Run as Administrator
    Then  netsh int ip reset c:\resetlog.txt
    Then restart the computer and test.

    Look in C:\windows\system32\drivers\etc\hosts   and make sure the host file has no entries. There could be a redirect in the hosts file.
    LVL 1

    Assisted Solution

    If the above comment doesnt help I would also recommend scanning for malware with malwarebyte chameleon (install malwarebyte on a clean computer and then copy chameleon folder from malwarebytes install directory to the infected pc and run iexplore.exe in the chameleon folder) after that try running sfc command (checks for windows file integrity) since it can be a registry thing. run cmd (run it as admin) and just enter sfc /scannow

    also, do you have all the updates for vista (sp2 ?)
    LVL 15

    Author Comment

    hmm...I've tried both suggestions & it still is not working. This PC is virus & spyware free & it has ALL updates installed & all updated drivers as well
    LVL 15

    Author Comment

    Well, believe it or not, I uninstalled the Norton AV software & it is working great now....
    LVL 15

    Author Closing Comment

    Thanks forth the effort
    LVL 89

    Expert Comment

    by:John Hurst
    @wantabe2  - Thanks for the update and I was happy to help.

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