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Troubleshooting Registry Connectivity Issues
If the Exchange Server Best Practices Analyzer reports that a server is unreachable, you should concentrate on understanding why remote registry calls are failing. First of all, after the Connectivity Test has been run, switch to the Run Time Log. This log shows you the exact error message returned by the collector during server processing.
Screenshot of ExBPA Drop Down Showing Run Time Log
If the Run Time Log shows Access Denied or Security Error during the attempt to access the registry, the connectivity issue is related to permissions. In this case, verify that the account that is being used has administrator equivalent access to the server. If administrator-level access has been granted, check the following registry key to ensure that the LOCAL SERVICE account has at least read permissions on this key:
If the Run Time Log shows The RPC server is unavailable, check that the Remote Registry service is running on the server.
This service must be running even when the Exchange Server Best Practices Analyzer runs on the server itself.
If the Run Time Log shows The network path cannot be found during the attempt to access the registry, then a general connectivity issue exists. This message can be caused by a number of problems, which the following sections discuss.
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