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Connected to Internet but Windows says its not connected

Posted on 2014-07-11
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Last Modified: 2014-07-22
Hi,
I have a client with a Win7 64 desktop computer.  He uses his wireless adapter to connect.  In the status bar it says he is not connected wireless.jpg. Same thing in the Network and Sharing Center.  But when you click on the available networks, it displays he is connected.  I can confirm he is connected to the Internet by going to random websites and Outlook sends/receives without any issue.

I have scanned and removed several spyware using Malwarebytes, but no luck.  He has the latest wireless driver and Chipset firmware.

Any suggestions?
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Question by:PAMurillo
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21 Comments
 
LVL 2

Expert Comment

by:Tyler Verkade
ID: 40190876
Have you tried disabling and re-enabling the wireless card? Restarting the computer? Uninstalling the driver and then reinstalling it? Have you checked to see if a 3rd party/proprietary piece of software is managing the wireless connection instead of Windows?
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LVL 50

Expert Comment

by:jcimarron
ID: 40190905
PAMurillo --
Try a PC reboot.
If no help try disconnecting all the network devices from the power (for 15 seconds) .  Then reconnect.
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LVL 29

Expert Comment

by:becraig
ID: 40190909
Does the wireless card have it's own management software ?

Can you go to run - cmd - services.msc
look for the following service and verify it's state:
 WLAN AutoConfig

Restart the service if running
If not running set to Automatic - then start.
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LVL 97

Expert Comment

by:Lee W, MVP
ID: 40190976
You can try uninstalling all the network adapters (bluetooth, wired, wireless) and then rescan for hardware changes and let it install the network adapters over again.
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LVL 30

Expert Comment

by:flubbster
ID: 40191029
I can't take credit for this, but this sounds like what you are experiencing. Might be worth a shot. First, open the registry using Regedit:

Expand HKEY_LOCAL_MACHINE

Expand Software

Expand Microsoft

Expand Windows NT

Expand Current Version

Right Click Network List

Right Click Permissions

For all users except CREATOR OWNER ensure that you have Full Control and Read ticked for all other accounts.

Reboot your machine


The above instructions came from a Microsoft forum talking about this same issue on windows 7 x64
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Author Comment

by:PAMurillo
ID: 40191140
Sorry, should have posted my attempted solutions:
*Windows is managing the wired and wireless connection
-Uninstall the driver
-Download and reinstall the newest driver (Newer than available through Win7 update)
-Connected to router via cable - strangely its says the same thing even though its connected
-Deleted and recreated wireless profile
-Changed SSID
-Reboot (of course)

Ill take a look at the registry and services.msc solutions as soon as I can and advise
0
 
LVL 16

Expert Comment

by:joinaunion
ID: 40191378
Disable all other connections in network and sharing/change adapter settings right click choose disable.
Reboot try again.

Just a fyi you may want to change the date on the computer also.

Please post back.
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Author Comment

by:PAMurillo
ID: 40191542
Made appt to troubleshoot for this Monday.  Bear with me and Ill have results by the afternoon
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Expert Comment

by:CCS-IT
ID: 40191566
Login as another on the same computer and see if it the network icon still shows as not connected.

If it does, then my theory is this is a deep issue. Do the following (one after the other)

1. re-install he nic driver
2. check laptop manufacture for the latest drivers
2. run windows updates
3. try wired connection
4. try to use a wireless adapter
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LVL 18

Expert Comment

by:Akinsd
ID: 40193625
Try resetting the NIC with netsh

netsh int ip reset
netsh winsock reset

Reboot your computer  to complete the flush and then try
netsh wlan refresh

Or
netsh wlan stop
nestsh wlan start


Also, consider cleaning the registry.
You can use free version of ccleaner
http://www.piriform.com/ccleaner/download

All the best
0
 

Author Comment

by:PAMurillo
ID: 40200598
Everyone,
I appreciate your suggestions.  Here's what I have tried so far:
-Uninstall the driver
-Download and reinstall the newest driver (Newer than available through Win7 update)
-Connected to router via cable - strangely its says the same thing even though its connected
-Deleted and recreated wireless profile
-Changed SSID
-Reboot (of course)
-Change permissions in HKLM\Software\Microsoft\WindowsNT\CurrentVersion\NetworkList
-WLAN AutoConfig in Services to see if started/restart
-Scanned for Viruses
-Use Ccleaner temp files & registry clean up & startup

Have not tried:
-Creating a new user and logging in to see if the same issue occurs

Note this fact: when connected to router via cable - strangely its says the same thing even though its connected
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LVL 50

Expert Comment

by:jcimarron
ID: 40200641
PAMurillo--
did you try
"disconnecting all the network devices from the power (for 15 seconds) .  Then reconnect. "
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Author Comment

by:PAMurillo
ID: 40200681
thanks jcimarron.  tried that
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LVL 16

Expert Comment

by:joinaunion
ID: 40202926
Can you look in device manager for any conflicting devices. Click view button show hidden devices.

Can you run the free version of superantispyware http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE
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LVL 16

Expert Comment

by:joinaunion
ID: 40202960
Another thing to try.

In network and sharing on the left select change adapter settings. Right click the wireless adapter then properties.
Now uncheck everything except Tcp/Ipv4.

Now right click the adapter again select disable wait about 1 minute then re enable it again.
0
 

Author Comment

by:PAMurillo
ID: 40203328
Everyone,
I have tried all the listed suggestions including using Ccleaner (should have listed that as one for the first things tried) and instead of Super AntiSpyware, I used Malwarebytes

Any other suggestions?
0
 

Author Comment

by:PAMurillo
ID: 40203331
I even tried a Pico wireless adapter as an alternative - says the same thing
0
 

Accepted Solution

by:
PAMurillo earned 0 total points
ID: 40203594
Everyone,
I appreciate your suggestions but had to take a pragmatic approach.  The Computer being connected but not displaying that it was indeed connected had an affect on Microsoft 365 believing that it was not connected to the Internet.  Outlook worked fine, but any file saved to OneDrive would never sync because it believed there was no Internet connection.

The solution was to create a Dropbox account and download the file.  Dropbox wasnt hung-up on the false 'not connected' status.

Also, if using a Microsoft Phone like my client was, I would suggest Cloud Six as the Dropbox alternative since there isn't a version for Windows phones
0
 
LVL 16

Expert Comment

by:joinaunion
ID: 40207667
I don't understand your own solution.

Your saying creating a dropbox got rid of the issue?
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LVL 30

Expert Comment

by:flubbster
ID: 40207698
I think what he is saying is that he bypassed the problem. It still exists. The "solution" did not fix the original problem.
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Author Closing Comment

by:PAMurillo
ID: 40211129
this is the solution that worked
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