?
Solved

Cisco VG224, Fax line not working, no dial tone, and rings with no fax tone

Posted on 2014-07-11
4
Medium Priority
?
1,081 Views
Last Modified: 2014-10-09
I have a fax line that stopped working all of a sudden. I ran a debug voip ccapi inout on the port and a good known port just to compare. I'll attache the debug results for the ports of the bad and good fax lines. The bad fax line port degub goes for a bit then stops. Please see attachments
Fax-line-not-working.txt
Fax-line-working.txt
0
Comment
Question by:rbolvs
  • 2
  • 2
4 Comments
 

Author Comment

by:rbolvs
ID: 40191636
More info, hope this helps a bit.

Bad Fax line port
vg224#sh voice trace 2/7
2/7 State Transitions: timestamp (state, event) -> (state, event) ...
9687679.888 (FXSLS_ONHOOK, E_HTSP_SETUP_REQ) ->
9687679.896 (FXSLS_WAIT_OFFHOOK, E_HTSP_POWER_RINGING) ->
9687711.412 (FXSLS_WAIT_OFFHOOK, E_HTSP_STOP_RINGING) ->
9687711.416 (FXSLS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ) ->
(stops there)


Good fax line port
vg224#sh voice trace 2/9
2/9 State Transitions: timestamp (state, event) -> (state, event) ...
9687547.944 (FXSLS_ONHOOK, E_HTSP_SETUP_REQ) ->
9687547.952 (FXSLS_WAIT_OFFHOOK, E_HTSP_POWER_RINGING) ->
9687554.636 (FXSLS_WAIT_OFFHOOK, E_DSP_SIG_1100) ->
9687554.836 (FXSLS_WAIT_OFFHOOK, E_HTSP_EVENT_TIMER2) ->
9687554.836 (FXSLS_CONNECT, E_DSP_DIALING_DONE) ->
9687555.120 (FXSLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH) ->
9687596.564 (FXSLS_CONNECT, E_HTSP_ONHOOK_OUT) ->
9687596.568 (FXSLS_CONNECT, E_HTSP_STOP_RINGING) ->
9687596.624 (FXSLS_CONNECT, E_HTSP_STOP_RINGING) ->
9687597.596 (FXSLS_CONNECT, E_DSP_SIG_0100) ->
9687598.596 (FXSLS_CONNECT, E_HTSP_EVENT_TIMER) ->
9687598.660 (FXSLS_WAIT_RELEASE_REQ, E_HTSP_STOP_RINGING) ->
9687598.660 (FXSLS_WAIT_RELEASE_REQ, E_HTSP_RELEASE_REQ) ->
9687598.660 (FXSLS_ONHOOK, E_DSP_SIG_0100) ->
0
 
LVL 15

Expert Comment

by:Phonebuff
ID: 40193058
Have you tried Power Cycling the VG unit ?
0
 

Author Comment

by:rbolvs
ID: 40194411
Yes I have and still no luck yet.
0
 
LVL 15

Accepted Solution

by:
Phonebuff earned 2000 total points
ID: 40194419
From the information available an description I believe you may have a hardware failure -
0

Featured Post

Prep for the ITIL® Foundation Certification Exam

December’s Course of the Month is now available! Enroll to learn ITIL® Foundation best practices for delivering IT services effectively and efficiently.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Make the most of your online learning experience.
This month, Experts Exchange’s free Course of the Month is focused on CompTIA IT Fundamentals.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
NetCrunch network monitor is a highly extensive platform for network monitoring and alert generation. In this video you'll see a live demo of NetCrunch with most notable features explained in a walk-through manner. You'll also get to know the philos…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question