rbolvs
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Cisco VG224, Fax line not working, no dial tone, and rings with no fax tone
I have a fax line that stopped working all of a sudden. I ran a debug voip ccapi inout on the port and a good known port just to compare. I'll attache the debug results for the ports of the bad and good fax lines. The bad fax line port degub goes for a bit then stops. Please see attachments
Fax-line-not-working.txt
Fax-line-working.txt
Fax-line-not-working.txt
Fax-line-working.txt
Have you tried Power Cycling the VG unit ?
ASKER
Yes I have and still no luck yet.
ASKER CERTIFIED SOLUTION
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ASKER
Bad Fax line port
vg224#sh voice trace 2/7
2/7 State Transitions: timestamp (state, event) -> (state, event) ...
9687679.888 (FXSLS_ONHOOK, E_HTSP_SETUP_REQ) ->
9687679.896 (FXSLS_WAIT_OFFHOOK, E_HTSP_POWER_RINGING) ->
9687711.412 (FXSLS_WAIT_OFFHOOK, E_HTSP_STOP_RINGING) ->
9687711.416 (FXSLS_WAIT_OFFHOOK, E_HTSP_RELEASE_REQ) ->
(stops there)
Good fax line port
vg224#sh voice trace 2/9
2/9 State Transitions: timestamp (state, event) -> (state, event) ...
9687547.944 (FXSLS_ONHOOK, E_HTSP_SETUP_REQ) ->
9687547.952 (FXSLS_WAIT_OFFHOOK, E_HTSP_POWER_RINGING) ->
9687554.636 (FXSLS_WAIT_OFFHOOK, E_DSP_SIG_1100) ->
9687554.836 (FXSLS_WAIT_OFFHOOK, E_HTSP_EVENT_TIMER2) ->
9687554.836 (FXSLS_CONNECT, E_DSP_DIALING_DONE) ->
9687555.120 (FXSLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH) ->
9687596.564 (FXSLS_CONNECT, E_HTSP_ONHOOK_OUT) ->
9687596.568 (FXSLS_CONNECT, E_HTSP_STOP_RINGING) ->
9687596.624 (FXSLS_CONNECT, E_HTSP_STOP_RINGING) ->
9687597.596 (FXSLS_CONNECT, E_DSP_SIG_0100) ->
9687598.596 (FXSLS_CONNECT, E_HTSP_EVENT_TIMER) ->
9687598.660 (FXSLS_WAIT_RELEASE_REQ, E_HTSP_STOP_RINGING) ->
9687598.660 (FXSLS_WAIT_RELEASE_REQ, E_HTSP_RELEASE_REQ) ->
9687598.660 (FXSLS_ONHOOK, E_DSP_SIG_0100) ->