Recover POP3 password from PST file (or wherever it lives)

Posted on 2014-07-11
Last Modified: 2014-08-01
Here's the scenario. A client's instance of Windows 7 was completely corrupted. I was able to backup all data on the drive and reinstall Windows and all applications. Here's the rub, the client doesn't know her email password (simply POP3), and the Network Solutions web interface allowing me to change the password is broken. (Their support has said a fix is "pending.") Is her email password lurking in her old PST file (which I have) or another Outlook file from her old install (which I also have)? If it is lurking in there somewhere, is there a utility that will allow me to decrypt it? I've used NirSoft's Mail PassView before, which is a lick little program, but it looks for email passwords in an already-configured Outlook.
Question by:jdana
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    Expert Comment

    by:John Hurst
    You can get Cain from Download it and install it. When you run it, look down the left side for Windows and IE passwords. Go to each category. press the Blue + Add icon and the passwords should be listed. It does so on my Windows 7 machine.
    LVL 91

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    LVL 52

    Accepted Solution

    His Installation is dead, offline. You cannot use a Password sniffer here as there is no Password in transit :) Cain will Fail as well as it targets the current Installation.
    nirsoft's tool, that he already knows, claims to be able to do it but only for other programs (Thunderbird, Netscape, and Eudora), not for Outlook, yet.

    So at the moment, there is no way.
    LVL 30

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    Have you tried setting up outlook using her old PST file?  Although on first reuse it may prompt for password, which defeats the purpose. It wouldn't hurt to try though.
    LVL 23

    Expert Comment

    ring their support line?

    Expert Comment

    by:Sean Ohlrich
    Migrate domain/mail hosting to another company if you cannot get good service, especially fixing a bug, from your current hosting provider.

    If they could go into the mail hosting control and setup a new account, and then forward the old account mail to the new account mail, you could use that as a workaround until a fix is presented.

    Author Closing Comment

    McKnife was right. We finally got Network Solutions to change the password manually. Network Solutions customer service used to be good. It's slipped, badly. Shame.

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