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Error then replaced HD PXE-E61 boot error

I have a client who has a Toshiba NB 205 Netbook.  Last year he received the error F3-F100-0004.  I used a Neosmart Easy RE disk to resolve the issue.  He just got the same message.  He has had infections.  I bought Neosmart's Technicians edition (to be fair to them since I am using it to repair clients computers).

Unfortunately that didn't work this time and froze in the middle of doing their virus scan.  I restarted and ran the automatic repair and tried to start Windows again without luck.  Then I noticed the HD making a whirring noise.  With HD failure being one of the indicators of the F3-F100-0004 error it was decided to replace the HD.

The new HD is being recognized in the bios but when I change the boot order to my external CD drive I get the message -

For Realtec RTL8101E/8102E(L)/8103E(L) PCI-E Ethernet Controller v1.13
PXE-E61: Media test failure, check cable
PXE-M0F: Exiting PXE ROM.

I've searched but have not found a solution.  I need some help please.
Mags
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Mags
Asked:
Mags
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5 Solutions
 
David Johnson, CD, MVPOwnerCommented:
it is looking for a pxe server where are the files located?  I'm unaware of a technicians edition, personal, pro, server is what I see on their site.
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MagsOwnerAuthor Commented:
Okay, thanks David.  How do I resolve this.  I have already set the bios back to default.
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David Johnson, CD, MVPOwnerCommented:
where are the users files saved? Perhaps you could boot with a winpe disk and access the neosmart program and then do the recovery. What format are the files in? a .wim or a .vhd perhaps?
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David Johnson, CD, MVPOwnerCommented:
I'm guessing you are not familiar with pxe booting.  This is a server feature supplied by the windows deployment server role, supplemented by System Center Configuration Manager or Microsoft Deployment Toolkit
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MagsOwnerAuthor Commented:
The users files were saved...I was able to retrieve them from the failing drive.  After that you are losing me.   I could try accessing the Neosmart program but then go where??

Nope...I am not familiar with pxe booting.  I figured if I instructed the computer to boot from the CD drive with the Windows Recovery Disc in it would.

How do I get it to do that?
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David Johnson, CD, MVPOwnerCommented:
check the bios boot order again cdrom first hard drive 2nd network last
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MagsOwnerAuthor Commented:
Thank you, I already did that...still getting the error message.  It is a USB  cdrom drive.  I disabled the LAN and FDD (?) is last in the boot order.  I then disabled LAN in "Advance" and I am now getting the message "Operating System not found".
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akahanCommented:
Your system is trying to boot from the ethernet connection.

So either it is set in the bios to boot from the ethernet connection before booting from the hard drive and (external) DVDROM drive, or it is not finding any bootable media in the DVDROM drive and hard drive, so it is going next to the ethernet connection and giving you the error.

Insert the bootable CD or DVD into the external CD/DVD drive, and power on the computer. When the initial screen displays, press F12.  Using the arrow keys, select the DVD option on the boot menu and then press Enter.

This should force it to boot from the CD/DVD drive.

If it is unable to, then try putting a known bootable disk (like a Windows install disk) in the CD/DVD drive.  If that boots, then the problem is with your CD/DVD, not with the drive or the computer.

If it doesn't boot:  Are you sure you're not trying to boot from a DVD using a CDROM drive?  That won't work.
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nobusCommented:
also - are you sure the cd drive and bootable DVD are working fine?
you can test them on another pc or laptop
then set the drive as first boot option

if that does not work -  you can try the bios default settings - if you have that
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MagsOwnerAuthor Commented:
Good Morning,
     Thanks for the suggestions...I will try them all but the USB external DVD RW +R was working yesterday and I am trying to boot with DVD +R bootable disk that he provided which are labeled as the System Recover Discs.  I will also try the repair disk to see if that boots since that was read yesterday.  Be back soon.
Mags
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nobusCommented:
hey mags - just try to boot from the recovery DVD - on the other system - then you're sure they are both ok
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MagsOwnerAuthor Commented:
Having issues...not sure if it is the usb drive or the disk...Have to go to a Memorial Service.  I will be back in a couple hours...I hope someone can please stay with me.  Thanks.  Picking up a new usb drive just in case.
Mags
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MagsOwnerAuthor Commented:
Okay...figured it out.  It is the DVD that is not working.  I tried a Windows 8 32 bit DVD and started immediately.  Unless he wants me to order the discs for his computer I should be able to burn a Windows 7 Home Premium 32 bit disc and then update the drivers correct?  However the computer came with Windows 7 Starter and I can't read the activation code.  He may or may not have it.  He upgraded to Windows 7 Premium 32 bit and I do have the activation code for that.

Suggestions?
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akahanCommented:
I think in your position, I would ask the client which version of Windows they want installed on their machine, and ensure they have a proper license for it.
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David Johnson, CD, MVPOwnerCommented:
Unless you can recover from the recovery disk that you made (it may or may not be accurate because of the failing hard drive.. so without a backup the customer is left to prove the operating system and product key they are stuck with a machine that had a failing hard drive that you can replace. About all you can do is bill for the making of the neosmart dvd and giving it to the customer or asking them what they want to do.. If they order the recovery disk from the mfr they will be left with windows 7 basic and up to them to recover their email with the upgrade key.
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MagsOwnerAuthor Commented:
That is exactly what we are going to do David...tried to post this during maintenance...

My client has decided to purchase the recovery discs from Toshiba.  The only disc I have is Windows 7 64 bit Premium Upgrade disc.  Does anyone have a link to create the Windows 7 32 bit Home Premium Upgrade?  I have the key.
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nobusCommented:
>>   It is the DVD that is not working.   <<  you can try reading/copying it on another system - with another cd drive - check on your friends if you don't have a spare system
often older or newer DVD drives are able to read the DVD
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MagsOwnerAuthor Commented:
Thanks for the thought nobus, but in listening to the suggestions I tried it on two difference machines and a new USB DVD Player - no luck.  Ordering the recovery discs from Toshiba.  Now what I need is a link or way to create a Windows 7 32 bit Home Premium Upgrade disc or download.  I have the upgrade key but don't think his download is available any longer.  I don't believe he received a upgrade disc.  All I have is a Windows 7 64 bit Professional disc.

I appreciate everyone's assistance.
Mags
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MagsOwnerAuthor Commented:
Okay, I got an .iso download from a Microsoft Answers Community site.  I assume as long as it is Home Premium it doesn't need to be an upgrade disc.  Is this correct?
Thanks,
Mags
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MagsOwnerAuthor Commented:
I'm thinking not...closing.
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MagsOwnerAuthor Commented:
Thanks everyone...hopefully you won't here from me again on this subject.  Crossing my finger that all goes well when I get the discs!
Mags
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nobusCommented:
you can always post the result here, Mags
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David Johnson, CD, MVPOwnerCommented:
A retail box of Windows 7 contains all of the versions except for enterprise
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