Outlook 2013 freezes when deleting a calendar event

Posted on 2014-07-11
Last Modified: 2014-07-17
When deleting an event in the calendar, Outlook freezes.  I have disabled the cached exchange mode.
Due to limited access, I have not tried outlook.exe /safe.
Question by:Cyber_Junkie
    LVL 2

    Expert Comment

    by:Swati Dixit
    I found one solution for you as given:

    1. Close Outlook 2013
    2. Navigate to C:\Program Files (x86)\Microsoft Office\Office15
    4. Download the older WWLIB.DLL (15.0.4517.1505) from here:
    5. Place WWLIB.DLL into C:\Program Files (x86)\Microsoft Office\Office15
    6. Open Outlook

    Hopefully your issue will be solved.

    Author Comment

    I found this article as well but a note attached was that they didn't know what possible side affects it would have.  I could not find that file in the location you specified so I did a search in the Microsoft Office folder and it did not find the WWLIB.DLL file.  I proceeded to copied the file to the Office15 directory and tested Outlook Calendar, same results, Office freezes when deleting a calendar event.

    Accepted Solution

    I tried /safe and that allowed deleting calendar events without freezing.  Started Outlook in normal mode, opened the Add-ins and disabled all of them, when I click OK, Outlook freezes again.  Force closed Outlook and open again and the Add-ins are still enabled.  Started in /safe and disabled all the addins and enabled them one at a time.  Found that the Kaspersky AV and anti-spam plugins are the culprit.  Once I disabled both plugins, it started working in normal mode with no freezing.

    Thanks for the input Swati

    Author Closing Comment

    Found  that resolution by disabling both Kaspersky plugins, one for AV and the other for anti-spam.

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