Whenever I go to a MS SUPPORT site (not community or technet or general MS sites, just support) like this one http://support.microsoft.com/kb/2917500
I get chinese looking characters (see screenshot). This is in firefox--if I use IE on the same PC it displays in English for the exact same link. Saw online that Real player may be a cause so I removed real player but issue persists. have also disabled and/or removed most of my Firefox add-ons and extensions but that did not help.